Tier 1 Computer Technician/Desktop Support
JASONS COMPUTER SERVICES
Job Description
Job Description
As a Tier 1 Computer Repair and Desktop Support Technician, you will play an integral role in ensuring the efficient operation of our clients' IT systems, with a focus on both Windows and MacOS platforms. Your daily responsibilities will include:
• Managing user accounts in alignment with company policies, ensuring both Windows and MacOS users are supported.
• Providing first-level network support by troubleshooting connectivity issues across different systems and escalating more complex problems to senior team members.
• Handling printer-related support tasks, including the setup, configuration, and troubleshooting of printers remotely and in person.
• Assisting in the management of MS365 accounts with oversight from senior technicians.
• Identifying opportunities for automation and efficiency improvements in processes, contributing to better service delivery.
• Computer repair and upgrades including, but not limited to, screen repairs, laptop batteries, hinges, graphics cards, and custom builds.
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