Operations Intern

Operations Intern - Digital Commerce

We're The Bluebird Group - we're an omnichannel commerce partner that helps brands grow across every retail and digital channel.

We sit at the intersection of retail, eCommerce, media, and data. We help brands show up wherever their customers are (Target, Amazon, Walmart, Costco, Kroger, social commerce like TikTok, and beyond) and drive real sales growth.

We're not just strategists - we're a hands-on team of experienced retail operators who execute across everything from retail media and creative to data, insights, and full go-to-market strategy.

The result: we simplify what's become a really complex retail landscape and help brands scale faster and smarter.

Job Summary

We're looking for an Operations Intern - Digital Commerce to support our team in managing the day-to-day operational details that keep our clients' businesses running smoothly across major eCommerce and retail platforms.

This is a working internship. You'll contribute to live client business alongside experienced Operations and Client Strategy professionals, gaining hands-on experience managing product listings, troubleshooting retailer issues, analyzing data, supporting project execution, and helping ensure products remain accurate and available online.

You'll learn the systems and processes behind successful digital commerce while developing practical problem-solving, project management, and communication skills. You'll also have the opportunity to own a process improvement project from identification through implementation during your internship.

This position is based out of our Bentonville, Arkansas office.

What You'll Do

eCommerce Operations

• Support the day-to-day management of client items across major eCommerce and retail platforms
• Help ensure product listings are accurate, functioning correctly, and available for customers
• Troubleshoot item, listing, and operational issues within retailer platforms and work toward resolution
• Learn the operational requirements and capabilities of different eCommerce platforms
• Build knowledge of important retail and product attributes, including GTINs, hazardous materials requirements, and other retailer-specific information

Data & Issue Resolution

• Review data to identify discrepancies, operational issues, and potential chargeback opportunities
• Investigate issues, gather relevant information, and help determine the best path toward resolution
• Communicate findings and updates clearly to internal teams and client managers
• Develop strong problem-solving skills by learning how to use available resources, documentation, platform support tools, and team expertise to find solutions

Project & Process Management

• Manage assigned projects and tasks within Bluebird's project management system
• Track project needs, progress, and next steps to help ensure work is completed accurately and on time
• Communicate proactively with team members about project status, roadblocks, and support needed
• Identify an existing team process that could be improved or developed and take ownership of a semester-long improvement project from idea through completion

Cross-Functional Collaboration

• Partner closely with Operations, Client Strategy, and other Bluebird teams to support client initiatives
• Learn how operational execution connects to the broader retail and eCommerce strategy for our clients
• Contribute to a collaborative environment and look for ways to set teammates up for success
• Build confidence working independently while knowing when to ask questions, collaborate, and leverage available resources

What We're Looking For

Experience

• Current student or recent graduate pursuing a degree in Business, Operations, Supply Chain, Analytics, Marketing, Retail/Merchandising, or a related field
• Interest in building experience in eCommerce, retail, digital commerce, operations, or supply chain

Nice to Have

• Previous coursework, internship experience, or exposure related to eCommerce or retail
• Experience working with data, project management tools, or online retail platforms
• Familiarity with Amazon or other major retailer/eCommerce platforms

Skills & Competencies

• Proficiency with Microsoft Office Suite, particularly Excel, Word, and PowerPoint
• Strong problem-solving skills and a willingness to dig into unfamiliar challenges
• Proactive and clear written and verbal communication
• Strong organizational skills and attention to detail
• Ability to self-manage projects and follow through on commitments
• Resourceful, self-directed learner who is comfortable seeking out solutions
• Collaborative, team-first mindset with a desire to help others succeed
• Curiosity about how eCommerce platforms and retail operations work behind the scenes

What You'll Gain

• A dedicated team and hands-on experience working on real client business
• Practical experience managing products and solving operational challenges across major eCommerce platforms
• Exposure to the systems, processes, and data that power digital commerce behind the scenes
• Experience troubleshooting real business issues and communicating solutions to internal teams
• Ownership of a meaningful process improvement project you can speak to in future interviews
• Cross-functional exposure to Operations, Client Strategy, and other areas of Bluebird
• A strong foundation in eCommerce operations and how operational excellence helps brands grow at retail

Our Commitment

We prioritize the inclusion of diverse perspectives. We aspire for all team members to feel like this is a place where they belong. Where they are respected by the company and are empowered to impact the business and achieve their full potential. We understand that relationships built on trust, respect and communication better serve our clients, team members, and business.

Disclaimer: This job description outlines typical functions and responsibilities but may evolve based on business needs.