Employment Counselor

FT / PT Status – Full-Time Salary – $20.05 Hourly Wage Remote Work / In-Office – In-Office / On-Site Recruiter – Breanna Granger | View email address on click.appcast.io | View phone number on click.appcast.io Application Deadline – 8/2/2026 Key Responsibilities If you are interested in working with diverse populations, and have a desire to help individuals discover their potential and abilities, while advocating for their self-sufficiency, this is the job for you. The Workforce Development Division (WDD) at the Department of Workforce Services (DWS) is looking for skilled and motivated individuals to fill an Employment Counselor I position. Employment Counselors will utilize a wide variety of programs and services to assist individuals, families and youth. We work with people one on one or in groups to set career and educational goals and identify and resolve barriers that stand in the way of meeting those goals. Formal training will be provided to assist you in conducting formal assessments and work-ready evaluations according to department standards, and to provide support services and resources from the Department. Additional instruction will be provided in learning of community partner resources and referrals to those resources, in order to help people address barriers that prevent them from succeeding. Training will include how to access and interpret labor market information and employer needs. Monitoring of customer progress and documentation will be done in the Department online case management software program. This position is assigned to the DWS Employment Center located in Manti, Utah. *This position may be filled as an Employment Counselor II for an internal applicant, depending on qualifications.* Qualifications Principal Duties Skills Assessing needs and educating customers about DWS programs, policies, and services and providing assistance in the application for temporary assistance programs (Food Stamps, Financial, Medicaid, Child Care and Unemployment Insurance). Assisting customers with resume creation, networking, mock interviewing and job searching with technology. Providing career and educational counseling to empower customers to become more self-sufficient and confident. Assessing customers and their families to identify barriers to self-sufficiency, employment, training and income goals. Utilizing motivational interviewing techniques to create a supportive environment. Developing employment plans with activities leading to achieving goals and/or work readiness, as well as monitoring and evaluating employment plans activities and progress. Utilizing labor market information, local resources, referral to community partners and employers to assist customers in meeting their goals. Conducting home visits when needed to establish relationships, increase rapport, problem solve, engage or re-engage the customer. Assist customers with the ultimate goal of employment by assisting with resume creation, networking, mock interviewing and job searching with technology. Ensuring program compliance and appropriate use of public resources. Understanding and implementing program specific policies, procedures, case management techniques, career counseling, available Division resources, as well as community partner resources. Provide employment retention support and resources. Minimum Requirements The model candidate for this position is someone who has: Transferable Soft Skills Empathy and compassion for others, and possesses a desire to assist customers who are in difficult situations. The ability to present information clearly and effectively, both verbally and in writing. Exceptional customer service skills and ability to assist people in a manner which shows sensitivity, tact and professionalism, without prejudice or bias. Possesses interpersonal skills including active listening, ability to build trusting relationships, show mutual respect and mindfulness of others. Capable of working in an environment between balancing program policies and compassion. Hard Skills (after Receiving Formal Training) Provide family focused career counseling and proactively engage and motivate customers. Conduct interviews and assessments utilizing motivational interviewing techniques, in order to collect information and establish a supportive relationship. Possess skills needed in order to problem solve and identify creative solutions that lead to successful outcomes. Implement best practices for mentoring and coaching customers. Understanding in how to interpret and apply programmatic policy and procedures appropriately. Maintain and manage sensitive and confidential information in a professional and discrete manner. Defuse and resolve complaints/conflicts with angry customers in crisis. Preferences Preference may be given to those fluent in languages other than English. About The Role Location 55 S Main, Suite 3 Manti, Utah, 84642 United States Background Check Required – You must successfully pass a criminal history check. Drug Test Required Schedule Code – B - Competitive Career Service Benefits Job Stability: Enjoy the security and reliability of employment within a well-established organization. Career Growth: Develop valuable skills and gain opportunities for leadership within a large organization. Meaningful Work: Contribute to an important service that benefits the community and supports organizational goals. Supportive Work Environment: Be part of a team that values cooperation, strong work ethics, and mutual support. The Agency The mission of Workforce Services is to strengthen Utah's communities by supporting the economic stability and quality of our workforce. Today, more than 2,200 Workforce Services employees assist individuals in preparing for and finding jobs, meeting workforce needs of Utah businesses, administering temporary assistance, and providing economic data and analysis. Through a collaborative approach, the department has served millions of Utahns and has become a leader on several statewide initiatives. These include intergenerational poverty, homelessness, affordable housing, supporting refugees, helping rural communities, serving veterans and individuals with disabilities, and getting Utahns trained and back to work. To learn more about Workforce Services, click here. EEO Statement The State of Utah is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. For accommodations, please contact View phone number on click.appcast.io. #J-18808-Ljbffr State of Utah