Client Service Coordinator

Summary Of Job Purpose And Function The Client Service Coordinator (CSC) drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team, ensures effective communication with associates and clients, and coordinates the care of clients and pets in a friendly and efficient manner to encourage repeat visits and referrals. Essential Responsibilities And Tasks Live and exemplify the Five Principles of Mars, Inc. within yourself and the team. Actively recruit new clients by promoting hospital services and route clients and pets to ensure superior client care and maximum productivity. Maximize the number of pets seen by the hospital team through efficient operation of the hospital to support wellness plan clients. Provide professional, efficient, and exceptional service at all times, including welcoming clients and pets, ensuring comfort, and educating them about pet health. Educate clients about Optimum Wellness Plans, preventative care, pet health needs, and hospital services. Assist incoming clients by completing documentation, entering pet information and history into the computer, applying proper identification, and ensuring prompt service. Assist outgoing clients by providing instructions, invoices, dispensing prescription items per the veterinarian’s instructions, selling retail products, and scheduling future appointments. Manage finances by maintaining accurate balances and following proper opening and closing procedures. Perform administrative functions as necessary. Execute other job duties as assigned. The Five Principles Quality – The consumer is our boss; quality is our work; value for money is our goal. Responsibility – Individuals demand total responsibility; associates support others’ responsibility. Mutuality – A shared benefit endures. Efficiency – Use resources fully, waste nothing, and do only what we can do best. Freedom – Shape our future and maintain freedom through profitability. Hiring Qualifications Competencies Leadership Customer Focus Peer Relationships Integrity & Trust Action Oriented Listening Functional Preventative Care and OWPs Communication Skills Client Service Skills Priority Setting Time Management Capabilities And Experience (Can Do) Ability to multi‑task – manage multiple tasks simultaneously without loss of accuracy. Communication skills – read, write, and speak fluent English with correct grammar and strong verbal communication. Organizational ability – systematic approach, orderliness, and turning chaos into order. Problem solving skills – identify, analyze, and solve problems with practical solutions. Client service skills – consistently provide attentive, courteous, and informative service. Intellectual ability – follow instructions delivered orally, in writing, or in diagram form. Mathematical ability – perform basic arithmetic, compute rates, ratios, percents, convert units. Computer skills – comfortable and confident use of computer and specialized software (Microsoft Word, Excel, Access, Outlook, etc.). Attitudes (Will Do) Initiative – use discretion to find solutions, present options, and enhance processes. Integrity – adhere to Banfield values, exhibit honesty, discretion, and sound judgment. Cooperativeness – collaborate, share information, and work with others. Flexibility – open to changing situations and willing to perform assigned tasks. Independence – perform tasks without supervision. Tolerance for Stress/Resiliency – maintain a positive outlook, rebound from frustrations, and remain calm in stressful situations. Special Working Conditions Work at a computer for long periods; confident around pets (dogs, cats, birds, reptiles, etc.). Client volume may require more than 40 hours per week; position requires weekends and evenings. Reasoning, remembering, mathematics, and language ability (reading, writing, speaking English). Must understand and use medical terminology. Moderately high noise level. Ambulatory skills to stand, walk, stoop, kneel, crouch, and lift up to 50 pounds. Good hand‑eye coordination, arm‑hand‑finger dexterity, and visual acuity for keyboard use. Exposure to pets that may bite or scratch; occasional exposure to anesthesia, radiation, biological hazards, and controlled substances. Experience, Education And/Or Training High School Diploma or equivalent preferred; must be at least 18 years old for radiography duties. One year related experience required; customer service experience preferred. Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training preferred. WE ARE A DRUG‑FREE, SMOKE‑FREE, EQUAL OPPORTUNITY EMPLOYER. Company Policy, Federal and State Laws forbid discrimination because of age, color, race, religion, sex, disability, sexual orientation, or national origin. Pay Range $15.39 – $19.67 per hour, based on experience, skill level, and education. Benefits Comprehensive Medical, Dental, and Vision Insurance Generous Retirement Plans (401(k) and Roth) with company match Best‑in‑Class Student Debt Relief Program (for full‑time DVMs) Paid Time Off and Holidays Top‑Tier Mental Health and Wellbeing Resources Associate Life Insurance (company‑paid) & Supplemental Life Insurance Company‑Paid Short‑ and Long‑Term Disability Flexible Spending Accounts (FSA) Health Savings Account (HSA) Paid Parental Leave (birth and adoption) Continuing Education Allowance (for eligible positions) Back‑Up Child and Elder Care & Family Support Resources Fertility and Family Building Support Digital Exercise Therapy Voluntary Protection Benefits Legal Plan Identity Protection Commuter Benefits Three Free Optimum Wellness Plans for Pets Exclusive Discounts on products and services Benefits eligibility is based on employment status. Full‑time associates are eligible for all benefit programs; part‑time associates are eligible for those benefits with an asterisk (*). #J-18808-Ljbffr