Host/Hostess

Who We Are

Based in San Antonio, Texas, Zachry Hotels is a proven leader in the development, management and ownership of hospitality assets. At Zachry Hotels, we are passionate about hospitality and surround ourselves with team members who share that same passion. Our tenure in the hospitality and hotel industry has provided us the knowledge and key relationships for success in hotel management, operation, and development. We take care of our clients, business partners and each other as family, within a culture of service and accountability, where we do the right thing because it is the right thing to do.

Together We Can Do Great Things® Every Person Matters® This Is More Than A Job®

The Monarch San Antonio - A Legacy of Service and Sophistication

The Monarch San Antonio, Curio Collection by Hilton, is a 200-room, 17-story boutique hotel located in the vibrant Hemisfair District of downtown San Antonio. Designed as a destination in itself, the property features thoughtfully curated meeting and event venues-including the iconic La Mariposa sculpture pavilion-a full-service spa, five distinct food and beverage concepts, a rooftop restaurant and bar, and a separate rooftop pool overlooking the city.

Steps from the River Walk and The Alamo, The Monarch is more than a place to stay. It is a place to belong, to connect, and to be inspired.

Our purpose is expressed through service-gracious, genuine, and unforgettable. Rooted in the traditions of San Antonio and elevated by modern elegance, every detail and every interaction reflects our commitment to hospitality at its highest level.

We are building a team of passionate, service-driven professionals dedicated to creating exceptional moments and lasting impressions for every guest who walks through our doors. If you are inspired by excellence and motivated by purpose, The Monarch San Antonio is where your talent can truly shine.

Position Overview

The Host/Hostess is responsible for creating a warm, refined, and memorable first impression for all guests dining at Monarch. This role manages reservations, seating flow, and guest interactions while ensuring a seamless and elevated arrival experience. The Host/Hostess embodies the hotel's commitment to luxury service through professionalism, attention to detail, and genuine hospitality.

What You'll Do

• Greet guests promptly with a warm, professional, and polished demeanor upon arrival
• Manage reservations, waitlists, and table assignments to ensure optimal seating flow and guest satisfaction
• Escort guests to tables while providing an engaging and personalized introduction to the dining experience
• Maintain accurate knowledge of table status, availability, and pacing of service
• Communicate effectively with servers, management, and kitchen teams to support seamless operations
• Handle guest inquiries, special requests, and seating preferences with care and attention to detail
• Maintain cleanliness and organization of the host stand, entrance, and reception areas
• Monitor restaurant ambiance including lighting, music, and overall presentation
• Support service recovery by addressing minor guest concerns and escalating issues when necessary
• Assist with coordination of VIP guests, special events, and large party reservations
• Ensure menus, signage, and reservation systems are current and accurate
• Perform other duties as assigned to support restaurant operations
• Maintain reliable and consistent attendance as an essential function of the role

What You'll Bring

Education & Experience

• High School Diploma or equivalent requiredPrevious host/hostess or guest-facing experience in a restaurant or hospitality environment preferred
• Experience in a luxury or upscale dining environment preferred
• Familiarity with reservation systems such as OpenTable or similar platforms preferred

Required Skills and Abilities

• Strong interpersonal and communication skills with a polished and professional presence
• Ability to provide warm, engaging, and personalized guest interactions
• Excellent organizational skills with the ability to manage multiple priorities
• Strong attention to detail and awareness of guest preferences and service flow
• Ability to remain calm and composed in high-volume or high-pressure situations
• Team-oriented mindset with the ability to collaborate effectively with service staff
• Ability to stand for extended periods and move throughout the restaurant
• Ability to work flexible schedules including evenings, weekends, and holidays
• Professional appearance and adherence to grooming standards
• Strong commitment to guest satisfaction and service excellence

Licenses or Certifications

• Food Handler Certification preferred

Zachry Hotels offers an industry leading benefits package for our employees and their families.

• Medical, Dental, Vision and Life Insurance
• 401K, Paid Leave and Bonus Program
• Company-paid short-term and long-term disability insurance
• Employee assistance program
• Tuition Reimbursement
• And many more

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Notice to Staffing Agencies

Zachry Hotels (Zachry) will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Zachry, including unsolicited resumes sent to a Zachry mailing address or email address, directly to Zachry employees, or to Zachry's resume database will be considered Zachry property. Zachry will not pay a fee for any placement resulting from the receipt of an unsolicited resume. Zachry will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. Agencies must obtain advance written approval from Zachry's recruiting function to submit resumes, and then only in conjunction with a valid, fully executed contract for service and in response to a specific job opening. Zachry will not pay a fee to any Agency that does not have such an agreement in place. Agency agreements will only be valid if in writing and signed by Zachry's Human Resources Representative or his/her designee. No other Zachry employee is authorized to bind Zachry to any agreement regarding placement of candidates by Agency.