Collections Representative

Collections Representative

Collections representative responsibilities and essential job functions include, but are not limited to the following:

• B2B commercial collections – nationwide
• Follow established dunning process
• Monitor customer account details for non-payments, delayed payments and other irregularities
• Plan collection strategy for customer accounts
• Daily verbal and written communication and follow-up for collection of payment with small to large customer accounts, documenting conversations in our system in detail (tasks, payment promises, etc)
• Ensure timely follow up to all delinquent accounts, by utilizing all collection and credit tools available
• Alert management to any possible insolvent accounts
• Investigate and resolve customer queries
• Daily/weekly account status reporting
• Recommend adjustments and write offs

Qualifications, knowledge, skills, and abilities:

• High school diploma or GED required
• 2+ years collections experience, B2B commercial collections preferred
• Must be analytical and detail oriented
• Must be organized, have keen attention to detail and accuracy
• Must be proficient with Microsoft Office Suite including Outlook, Excel and Word
• Must possess the ability to use sound judgment when making independent decisions
• Must have excellent verbal/written communication and follow-up skills
• Knowledge and experience with local, state and federal collection laws
• Knowledge of transportation logistics, less-than-truckload (LTL), import/export, customs, accounts receivable, and accounts payable processes a plus
• Ability to read, write, and speak English fluently; bilingual Spanish a plus