Cage Supervisor

Job Description

Job Description

The Role:
Ensure integrity and compliance with all company and departmental policies and procedures and state regulations relating to this position.
Responsibilities:

• Review staffing levels, customer flow and assign work areas to team members.
• Review and approve check-cashing transactions as required.
• Monitor Cash Machine cassette levels to determine Fill requirements.
• Review close out procedures by cashiers, ensure drawer balances and note all variances.
• Resolve equipment breakdowns or facility maintenance and notify the appropriate Department.
• Investigate and resolve guest complaints or concerns in accordance with standard procedures.
• Train new team members and update all employees on new procedures or policies.
• Assist the Cage Manager in performance of duties and assume full responsibility in their absence.
• Monitor Cage Cashiers activities on the front line, marker banker, in the specialty bank, in the main bank and redemption areas.
• Assist in the preparation and coordination of scheduling the Cage Cashiers Team.
• Works specialty bank or front line upon request.
• Ensure team members are ready to provide great service.
• Help team achieve service goals.
• Serves as a dynamic and energetic leader, while fostering teamwork, team member morale, motivation and open communication.
• Establishes self as a highly credible leader with highest levels of integrity and always acts in the best interest of the property and the company.
• Acts as a role model and coach while developing team members using a consistent, approachable demeanor and clearly articulating expectations.
• Ensures that team members clearly understand and are held accountable for their performance expectations.
• Provides appropriate recognition and rewards to individuals and groups when consistent superior performance is attained.
• Works as a change agent and challenges the departmental processes to improve and streamline department operations, through the continuous assessment of policies and procedures, work processes and program effectiveness and value.
• Demonstrates excellent communication skills in determining a vision, aligns and inspires the team to achieve the vision.
• Partners and coordinates with other departments to ensure total guest satisfaction and efficient operations in a safe, friendly, comfortable environment, by well-trained, motivated team members.
• Recommends and implements change to improve overall team member and guest satisfaction.

• Excellent communication and organizational skills.
• Must be 21 years of age.
• Previous computer skills preferred.
• Must enjoy working with the public.
• Display leadership ability High School Diploma or GED equivalent required.
• A minimum of 1 year related experience required.
• A minimum of 1 year supervisory experience required.
• Must be able to obtain and maintain a Gaming License.
• Must possess excellent customer relations and communication skills.
• Available to work flexible shifts, weekends, and holidays .
• Ability to obtain and maintain all necessary licensing.

• Comprehensive health coverage plan that includes medical, dental, and vision
• 401(K) Company Match

• Regularly required to stand for extended periods of time, see, walk, talk and hear; use hands to finger, handle, or feel and reach with hands and arms.
• Must occasionally lift and/or move up to 25 pounds.
• Must be able to identify colors.
• Able to work with others while maintaining a positive and professional demeanor.

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