Practice Administrator - Rowlett, TX

Integrative Emergency Services, LLC ("IES") is seeking a Practice Administrator. This role provides operational support to Medical Directors, Emergency Room Physicians, and Advanced Practice Providers at our hospital partners, primarily at Baylor Scott & White Medical Center at Lake Pointe, Rowlett, TX. The position includes on‑site support at the Lake Pointe location and remote support for two other sites (Baylor Forney & Wylie). Practice administrators may be required to travel to assist other sites as organizational needs arise. IES is dedicated to cultivating best practices in emergency care, providing comprehensive acute care services, creating value, and supporting patients, employees, clients, providers, and physicians in pursuit of the highest quality health care.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Provide administrative support to the Emergency and other assigned departments, including Medical Directors, clinicians, and support staff. Establish and maintain strong relations with Medical Directors, Hospital Administration, managers, clinicians, nursing, PA, and other IES personnel. Assist the leadership team with support on operational needs; communicate day‑to‑day operational issues with clinical leaders in a timely manner. Facilitate connections with appropriate personnel for further assistance when required. Ensure timely completion and maintenance of fair and adequate clinician schedules, including importing into databases, releasing to clinicians, covering all shifts, and resolving call‑outs promptly. Schedule and coordinate meetings, agendas, minutes, and calendars; answer and screen clinician calls; participate in and organize education, social, and quality events as requested. Maintain proper documentation, including assisting with writing Standard Operating Procedures (SOPs) and implementing and maintaining appropriate employee records at the site level. Maintain clinical and/or operations dashboards as requested. Run and/or create reports as assigned, including tracking and trending data; monitor and report metrics as assigned. Assist with the development and execution of operational strategies and planning activities; provide input and adhere to all processes. Partner with IES departments (Payroll, HR, Credentialing & Enrollment, Recruiting) on processes and/or requests; provide process inputs to other departments in a timely manner. Ensure new hires are oriented, trained, and new‑hire checklists are completed; coordinate training/educational courses, including shadow/orientation shifts.

QUALIFICATIONS

Knowledge, Skills, Abilities: Effective oral, written, and interpersonal communication skills. Strong organizational skills. Demonstrated skills in the successful completion of multiple, simultaneous, and rapidly emergent tasks. Ability to establish and maintain positive working relationships with management, business units, vendors, suppliers, and customers. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Proficiency with MS Office applications. Detail oriented. Ability to use discretion appropriately and maintain confidentiality. Ability to read, write and speak English proficiently. Education / Experience: Required: High school diploma or GED. Minimum 2 years’ medical office management or related experience. Preferred: Bachelor’s degree. 6 months’ scheduling experience. Expertise with Microsoft Office Suite and other desktop systems.

PHYSICAL DEMANDS

Specific vision requirements include the ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus. While performing the duties of this job, the employee is regularly required to talk and hear. Frequently required to stand, walk, sit, use hands to feel, and reach with hands and arms; includes ability to walk through hospital‑based departments across broad campus settings, including Emergency Department environments. Possess the ability to fulfill any office activities normally expected in an office setting, including remaining seated for periods of time to perform computer‑based work, participating in filing activity, and lifting and carrying office supplies (paper reams, mail, etc.). Occasionally lift and/or move up to 20–25 pounds. Fine hand manipulation (keyboarding).

WORK ENVIRONMENT

Primary work setting is on‑site at hospital campuses, most frequently within or adjacent to the Emergency Department. Effectiveness in this role is highly dependent on being present on‑site to maintain real‑time visibility to clinical operations and foster direct communication with physicians, advanced practice providers, and hospital staff. Environment includes standard office spaces as well as high‑activity clinical areas; must be comfortable navigating a fast‑paced, dynamic hospital setting. Primary worksite will be at Baylor Scott & White Medical Center Lake Pointe . Location: 6800 Scenic Dr Ste 1071, Rowlett, TX 75088. Monday – Friday. Will also support BSW Wylie & Forney: primarily remotely. Wylie: 2300 W FM 544, Ste 100, Wylie, TX, 75098. Forney: 757 E US Hwy 80 #150, Forney, TX 75126. The noise level in the work environment is usually low to moderate but may increase in clinical areas during peak activity.

TRAVEL

Regular travel between local hospital sites is expected, depending on site assignment and operational needs. On‑site presence is a critical component of role effectiveness, and consistent physical presence at the assigned hospital location(s) is expected to meet operational, clinical, and leadership needs. Occasional travel to offsite meetings, trainings, or organizational events may be required. IES is committed to providing equal employment opportunities to qualified individuals with disabilities. In accordance with the Americans with Disabilities Act (ADA), reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. If you require accommodation during the application or employment process, please contact View email address on click.appcast.io. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. #J-18808-Ljbffr Integrative Emergency Services