Business Planning Manager, Games Family Services

Manager, Games Family Services Central Planning The Manager, Games Family Services Central Planning is responsible for leading centralized planning, coordination, and operational readiness of services for the Games Family across all phases of the Games. Reporting to the Director of Games Family Services (GFS) Operations, the role develops and integrates business strategies ensuring alignment across functions, venues, and stakeholders. The Manager is the team’s main integrator into the wider business. Key Responsibilities Planning & Integration Lead centralized planning and integration for Games Family Services (GFS) across all workstreams. Develop and maintain end-to-end GFS service plans aligned with Games operations and readiness milestones. Maintain the GFS department service catalogue. Serve as the primary integration point between GFS functions and cross‑functional partners to ensure alignment and coordination. Translate Games Family requirements into clear milestones and deliverables. Track planning milestones, dependencies, risks, and issues; proactivelyescalate and resolve gaps. Coordinate readiness reviews, validation activities, and operational sign‑offs with stakeholders. Disseminate organizational tools and templates to the GFS team. Ensure all plans, reports, budgets, and operational materials are accurate, compliant, and readiness focused. Identify gaps for process improvements, efficiencies, and scalable planning solutions. Contribute to the development of tools, templates, workflows, and reporting processes to improve operational effectiveness. Other duties as assigned. Reporting & Analysis Manage planning documentation, ensuring accuracy, version control, and consistency across materials. Build out SharePoint collaboration sites, maintain team document libraries, manage permissions. Maintain centralized GFS delivery to external and internal stakeholders, such as PowerPoint presentations and leadership reporting materials. Support the development of Functional Area (FA) reports, status updates, and briefing materials. Prepare executive summaries, reports, and presentations for leadership and stakeholders. Oversee the development of the Olympic / Paralympic Family Guide and other print / published materials. Event-Time Operations Coordinate and lead the GFS Functional Command Centre (FCC) pre‑Games and during Games‑time operations. Oversee communications, reporting, issue resolution, and cross‑functional coordination across hotels and venues. Monitor operational status, incident escalation, venue readiness, and schedule impacts during competition periods. Support real‑time operational coordination to ensure continuity of Games Family Services delivery. Consolidate and complete daily reporting, including documentation of learnings in the GFS Transfer of Knowledge report. Technical Skills Demonstrated advanced proficiency in Smartsheet, including hands‑on experience with project management, scheduling, reporting, and operational coordination, with the ability to generate reports and dashboards. Advanced Microsoft PowerPoint skills with the ability to independently develop executive presentations and reporting materials. Advanced Microsoft Excel skills, including pivot tables, budgeting, forecasting, tracking, analysis, and reporting. Strong Microsoft Word proficiency with the ability to develop operational plans, reports, and planning documentation using style & set templates. Experience maintaining planning and tracking databases (MS Planner, Loop, One Note) to support operational readiness and reporting. 5+ years of progressive experience in a project management role, maintaining reports, databases, and developing presentation materials. 2–3 years of direct people management experience, including oversight of staff, contractors, or volunteer teams. Oral and written fluency in English. Experience working in multi‑lingual settings is a plus. Knowledge of other languages is a plus. Work experience in an international, large event or multi‑sport Games environment is preferred. Diplomatic, service‑oriented, positive, and resourceful personality. Exceptional composure and decision‑making ability in fast‑paced, high‑pressure live event environments. Strong interpersonal and stakeholder management skills, with the ability to communicate clearly and collaborate across diverse operational teams. Comfortable presenting in front of internal and external groups. Education Diploma or degree from a recognized post‑secondary institution in a related field, or equivalent combination of education and experience. Physical Requirements and Working Conditions Available to work onsite in our Downtown Los Angeles‑based office. The majority of work will be conducted in an office setting, requiring extended periods of time using computers, phones, and other office equipment. Employees must be able to work efficiently in an open floorplan working environment. Hours of work may vary, including evenings, weekends, and holidays, especially during peak event periods. Perform other duties as required; the role will evolve over time and may include operational responsibilities during the Olympic and Paralympic Games. The annual base salary range for this position is $88,000-$115,000 . The pay scale provided is the range that LA28 reasonably expects to pay as starting base compensation for this role. All LA28 compensation remains subject to final determination based on individual candidate qualifications, experience, or other reasonable criteria consistent with LA28’s operational business needs and applicable law. LA28 does not provide relocation assistance. LA28 is committed to fair and unbiased recruitment procedures allowing all applicants an equal opportunity for employment, free from discrimination on the basis of religion, race, sex, age, sexual orientation, disability, color, ethnic or national origin, or any other classification as may be protected by applicable law. LA28 will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance and all applicable laws. We strive to build a team that is inclusive and encourage qualified candidates of all backgrounds, perspectives, and identities to apply. We assess applications based on relevant skills, education, and experience a candidate can add to our team. #J-18808-Ljbffr