Customer Success Enablement Engineer

Position: Customer Success Enablement Engineer Location: Valley Green, PA Role Summary and Purpose The Customer Success Enablement Engineer is responsible for delivering high‑quality, hands‑on technical training for HSIO CN products to customers, partners, and internal teams using standardized training materials and application guidance developed by the Customer Application Content Specialist. Through live instruction, demonstrations, workshops, and on‑site or remote engagements, this role ensures the correct installation, handling, operation, and usage of high‑speed interconnect solutions. As part of customer and manufacturing engagements, the role actively observes and evaluates manufacturing and assembly practices to identify potential application errors, improper handling, or process conditions that may contribute to product damage, defects, or yield loss. By combining training delivery with real‑world process assessment, the Customer Success Enablement Engineer helps identify process‑related risks and supports troubleshooting efforts aligned with approved HSIO CN best practices. Working closely with the Customer Application Content Specialist, Engineering, NPI, Product Management, Quality, contract manufacturers, and OEM partners, the Customer Success Enablement Engineer shares field observations and manufacturing insights to support timely evaluation, corrective actions, and defect‑reduction initiatives. This role plays a key part in improving product adoption, reducing misuse and yield loss, and strengthening customer confidence and satisfaction. Attributes Customer‑Focused Mindset: Delivers training that directly addresses customer needs and real‑world use cases. Technical Confidence: Comfortable explaining complex technical concepts to diverse audiences. Clear Communicator: Engages learners through structured, clear, and effective instruction. Hands‑On Approach: Enjoys demonstrations, practical exercises, and real‑world scenarios. Collaboration: Works closely with content creators, engineers, and customer‑facing teams. Process & Quality Awareness: Naturally observes manufacturing and assembly environments to identify incorrect practices, process variation, or handling risks that could impact product reliability or yield. Adaptability: Adjusts delivery style based on audience, product maturity, and training environment. Ownership & Accountability: Takes responsibility for the quality, effectiveness, and consistency of training delivery and field enablement. Key Responsibilities Technical Training Delivery Deliver instructor‑led technical training sessions, including workshops, classroom training, webinars, and on‑site customer sessions. Ensure participants understand product specifications, installation procedures, handling requirements, and troubleshooting methods. Hands‑On Demonstrations & Labs Conduct live demonstrations and hands‑on exercises using HSIO CN products, tools, and test equipment. Reinforce best practices and proper usage through practical examples. Manufacturing Process Assessment & Yield Improvement Support Observe and review manufacturing and assembly processes during on‑site customer, OEM, and contract manufacturer engagements to identify improper practices, handling risks, or process conditions that may contribute to product damage, defects, or yield loss. Collaborate with Engineering, Quality, and manufacturing partners to troubleshoot process‑related issues and support defect‑reduction efforts through application‑focused guidance aligned with approved HSIO CN best practices. Document observations, recurring issues, and improvement opportunities, and communicate findings to the appropriate HSIO CN stakeholders to support timely evaluation, corrective actions, retraining, or process updates. Collaboration with Content Creation Work closely with the Customer Application Content Specialist to review, validate, and continuously improve training materials. Provide feedback based on live training experiences and learner questions. Cross‑Functional Engagement Participate in NPI knowledge transfer and readiness activities. Partner with Engineering, NPI, Product Management, Quality, and the Customer Application Content Specialist to stay current on product changes, lessons learned, and field issues. Support cross‑functional evaluation and resolution of application‑ or manufacturing‑related issues identified during training delivery and on‑site engagements. Training Adaptation & Continuous Improvement Tailor training delivery to different audiences, including customers, partners, and internal teams. Capture feedback, common challenges, and improvement opportunities to enhance training effectiveness. Enablement & Knowledge Transfer Support customer onboarding, certification programs, and internal enablement initiatives. Act as a trusted technical training resource during customer engagements and events. Language & Regional Training Coverage Provide bilingual (Spanish and English) training delivery to support customer and manufacturing enablement across North America, including the USA, Canada, and Mexico. Measures of Success Improved consistency and effectiveness of customer and contract manufacturer training delivery, resulting in correct product installation, handling, and usage. Early identification and escalation of manufacturing or assembly practices that could contribute to product damage, defects, or yield loss, enabling timely corrective action through cross‑functional collaboration. Positive feedback from customers, OEMs, and internal stakeholders regarding training quality, technical guidance, and manufacturing process insights. Effective collaboration with Engineering, Quality, and Content teams to continuously improve training materials and application guidance based on field and manufacturing learnings. Key Competencies Strong technical presentation and facilitation skills. Ability to translate complex engineering concepts into practical understanding. Hands‑on product demonstration and troubleshooting capabilities. Audience engagement and instructional effectiveness. Collaboration and feedback‑driven improvement. Strong planning and organizational skills. Qualifications & Experience Bachelor’s degree in Electronics Engineering, Mechanical Engineering, Industrial Technology, or a related technical field (or equivalent practical experience). 3+ years of experience delivering technical training, technical support, field applications, or customer‑facing engineering support in a high‑tech or manufacturing environment. Proven experience presenting technical material to customers, partners, or internal teams. Strong understanding of product installation, handling, and operational best practices, preferably within a manufacturing environment. Hands‑on experience in manufacturing or assembly environments, including exposure to cable/harness routing, connector assembly, integration, and related processes that can impact product reliability and yield. Ability to quickly identify improper practices, non‑conformances, or risks during manufacturing or assembly processes, and provide real‑time guidance and recommendations aligned with approved best practices while escalating concerns to HSIO CN stakeholders as appropriate. Excellent verbal communication and interpersonal skills, with the confidence to intervene, advise, and guide stakeholders in real time. Willingness and ability to travel domestically and internationally as required, including occasional short‑notice travel. Bilingual proficiency in Spanish and English is required. #J-18808-Ljbffr