Store Manager

Store ManagerWe are seeking an innovative and results-driven Store Manager for our sparkling Boston boutique located on the iconic Newbury St. You will lead with a strategic mindset, developing and executing plans that drive sales, enhance customer interactions, and strengthen community ties. A key part of this role is recruiting and developing a high-performing team through thoughtful hiring, coaching, and performance management. You'll foster a collaborative, goal-oriented environment by setting clear expectations and leading by example.Welcome to Trinny London! Here at Trinny London, we're changing the face of makeup and demystifying skincare, and we're only just getting started. Founded in 2017 by Trinny Woodall, Trinny London is challenging people all over the world to rethink their routines.We have achieved tremendous growth since 2017 and we're proud to be one of Europe's fastest-growing beauty brands. We're generating millions of sales by developing innovative products, acquiring hundreds of thousands of supporters and customers all over the world, and more importantly, building a talented and motivated team to support our fantastic growth.The RoleYour daily to-dos might look like this:Lead your team from the front by:Achieving your own targetsImproving your product knowledge and remaining up to date with beauty trendsConducting appointments and elevating your artistryAlways demonstrating a customer-centric approachManage the daily, monthly and quarterly running of your counter, creating business plans to ensure the success and smooth-running of your businessComplete and distribute rotas, as well as logging payroll, sickness, holidays, 121 notes, ROCs and RTW checks to our HR systemOversee the execution of inventory checks, stock counts and visual merchandisingAccurately follow health and safety proceduresUtilise retail management and team meetings to feedback on your counter's performanceEnsure that your team and counter are meeting business objectives, targets and KPIs, and addressing any underperformance, seeking support from the Training Team or your Area Manager where deemed necessaryMotivate your team to continually strive to improve their artistry, product knowledge and performance, utilising the education and training team and resourcesConduct weekly 121s and monthly reviews, championing your team's ambitions to progressIndependently address any performance, attendance or conduct issues in line with Trinny London expectations, utilising the appropriate procedures and support, escalating when necessary