Barista/Server | ARRIVE Austin

BARISTA/SERVER

We're looking for an upbeat, espresso buff to prepare and serve coffee drinks, small bites, and other refreshments at ARRIVE Austin.

Located in the heart of East Austin, ARRIVE Austin is the perfect neighborhood hotel for guests looking for a blend of modern luxury, local authenticity, and friendly hospitality. With meticulously designed rooms and three distinct dining outlets, ARRIVE Austin welcomes travelers and locals alike. If you're passionate about creating genuine connections, thrive in a dynamic hospitality environment, and find joy in elevating guest experiences, we invite you to join our team at ARRIVE Austin!

The task at hand:

• You're the face of our guests' experience and you bring your own flavor to the table
• Make sure that from the moment guests arrive to when they leave, they're having a great time
• Create a warm, friendly, and service-focused atmosphere that turns first-time guests into regulars.
• Must follow all steps of service.
• Working with the team to ensure service runs smoothly with everything in its place.
• Restocking, replenishing, and prepping then barista bar and side work areas as needed.
• Communicating openly with managers when it comes to customer feedback.
• Collaborating with the hotel staff to ensure all guests know about all the great offerings (and promotions!) available exclusively to them.
• Requires a flexible schedule, including weekends and holidays
• Consistently be able to assess, anticipate and meet guests' needs and respond quickly without losing focus.
• Communicate in a professional manner with guests, coworkers and management
• Must be able to adapt to different personalities of guests and coworkers without losing focus
• Must have the ability to comprehensively understand the menu's food and beverage items and communicate to guests effectively and accurately
• Must recognize problems when they arise and be able to resolve them appropriately by using good judgment, tact and initiative according to company policy and procedure
• Perform general accounting and mathematical skills and be able to correctly operate various mechanical devices such as cash registers, Toast System and hot beverage makers
• Must be able to reconcile basic shift reports.
• Must ensure a clean and organized workspace per side work guidelines issued by management.
• Follow uniform guidelines
• Ability to understand and execute management's instructions, read written company memorandums, and communicates when he or she needs more direction
• Other duties as assigned

What we're looking for:

• Familiarity with MS Office, Google Apps and other organizational computer tools.
• Familiarity with POS systems (Toast)
• Fluency in English both verbal and non-verbal preferred.
• Provide legible communication and directions.
• Compute basic arithmetic.
• Perform job junctions with attention to detail, speed and accuracy.
• Prioritize, organize, and follow up.
• Be a clear thinker, remaining calm and resolving problems using good judgment.
• Follow directions thoroughly.
• Work with minimal supervision.
• Must be able to work a flexible schedule and shifts, including weekends and holidays.
• Current Serv Safe Food Handler Certificate Required.
• Requires mobility and prolonged standing, walking, bending and lifting up to 40 lbs.
• Education: High school certificate or equivalent
• Experience: Previous experience preferred
• Grooming: All colleagues must maintain a neat, and well-groomed appearance (specific standards will be provided)

What's in it for you:

• A competitive compensation package including medical, dental, vision, and life insurance.
• 401(k) retirement plan (future you will love this one!)
• Paid time off, holiday pay, and sick pay when you're under the weather.
• Career advancement in an organization committed to helping star employees thrive.
• There's also an opportunity to expand your career trajectory as we are a fast-growing company with hotels and restaurants in multiple cities.
• Professional development that sets you up for success across multiple hospitality career paths.
• A collaborative work environment where your creative ideas can come to fruition.
• Amazing employee discounts on hotels and dining across our entire portfolio (18 hotels and more to come!)
• Hands-on training with a nimble team.

Palisociety is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. Palisociety does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws.