Parts & Service Support Representative - Remote, Eastern U.S.

Job Description

Job Description

BUILT TO CONNECT

Astec is a global, environmentally focused infrastructure and manufacturing company serving the asphalt road building and aggregate processing industries. Our mission is to design and build the most innovative products for the industries we serve. We deliver world-class solutions backed by integrity, innovation, and customer success

LOCATION: Remote or sit at any MS Site

ABOUT THE POSITION

The Parts and Service Solutions Representative (PSSR), strategic accounts is a customer-facing aftermarket leader responsible for driving profitable parts and service growth through a consultative, solution-based approach.

This role serves as a critical hybrid of a technical consultant and revenue driver, acting as the primary interface between end customers, dealer channel partners, and OEM support functions.

Unlike capital sales roles, the PSSR owns the lifecycle value realization of installed equipment—ensuring sustained customer performance, uptime, and cost efficiency through proactive engagement and solution development.

Deliverables & Responsibilities

The PSSR is the primary interface for all parts and service activities in the assigned area of operations and works in close partnership with Capital Sales Regional Sales Managers and Sales Representatives to ensure a frictionless customer experience that delivers maximum value across the entire equipment lifecycle.

Lifecycle Revenue Ownership

• Drive aftermarket revenue across parts, labor, preventative maintenance (PM), rebuilds, and upgrades

• Expand lifecycle value capture and increase share of wallet within assigned territory

• Promote long-term service agreements and recurring revenue streams

Proactive Account Management

• Actively manage assigned accounts through regular field engagement with operations and maintenance leadership

• Perform equipment inspections and leverage telematics and operational data to identify opportunities

• Develop structured opportunity pipelines based on installed base insights

Preventative Maintenance & RBF (Repair Before Failure)

• Sell and implement preventative maintenance programs, inspection services, and fluid analysis programs

• Promote Repair Before Failure (RBF) strategies to minimize unplanned downtime

• Translate equipment condition data into actionable parts, service, and rebuild recommendations

Channel & Stakeholder Integration

• Serve as the primary parts and service liaison between end customers, dealer teams, and OEM support functions

• Act as the primary interface for all parts and service engagement within the assigned area of operations

• Partner closely with Capital Sales Regional Sales Managers and Sales Representatives

• Deliver a frictionless, end-to-end customer experience across the full lifecycle

• Ensure aligned execution across direct and indirect channels

Field Consultation & Commercial Support

• Provide lifecycle cost and uptime insights to customers

• Support capital sales with installed base intelligence

• Position aftermarket solutions as a core component of total customer value

Training & Capability Development

• Lead technical training sessions for customers and dealers

• Support adoption of OEM best practices

Organizational Development & Capability Building

• Actively mentor and contribute to the development of future PSSRs

• Support onboarding and coaching of new PSSR’s

• Share best practices and field insights

• Contribute to the development of standardized tools and processes

KEY PERFORMANCE METRICS

• Aftermarket Revenue Growth & Gross Margin Performance

• PM Contract and Lifecycle Solution Penetration

• Parts and Service Sales Volume

• Field Activity and Inspection Coverage

• Pipeline Value and Conversion Rates

• Repair Before Failure Effectiveness

• Customer Retention and Satisfaction

• Dealer / Channel Engagement

To be successful in this role, your experience and competencies are

· 10+ years’ experience as a customer-facing service technician or equivalent demonstrated mechanical aptitude in a commercial environment or in aftermarket sales required.

· 3+ years’ experience leading technical training required.

· Strong communication skills required.

· Knowledge of direct and dealer channels required.

· OEM aftermarket lifecycle, CRM, and Rebuild program experience preferred.

Supervisor and Leadership Expectations

None

Travel Requirements: 75–85% travel

Our Culture and Values

Employees that become part of Astec embody the values below throughout their work.

· Continuous devotion to meeting the needs of our customers

· Honesty and integrity in all aspects of business

· Respect for all individuals

· Preserving entrepreneurial spirit and innovation

· Safety, quality and productivity as means to ensure success

WORK ENVIRONMENT

Office

While performing the duties of this job, the employee is regularly exposed to risk of injury in an office environment and occasionally a manufacturing shop plant environment. Duties include a typical office setting including extensive computer work, sitting or standing. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Dealer and Customer Sites

Working around equipment and on material processing sites require special consideration for safety. MSHA certification may be required at some locations. Exposure to chemical, environmental, noise, and physical hazards are possible. PPE, and site specific safety requirements must be followed, especially in quarries and any areas subject to MSHA inspections. Driving, on the road or on customer sites, must comply with Astec policy.

EQUAL OPPORTUNITY EMPLOYER

As an Equal Opportunity Employer, Astec does not discriminate on the basis of race, creed, color, religion, gender (sex), sexual orientation, gender identity, marital status, national origin, ancestry, age, disability, citizenship status, a person’s veteran status or any other characteristic protected by law or executive order.