Patient Driver and Transportation Associate

Patient Driver & Transportation Associate

The role of Patient Driver & Transportation Associate is to maintain safety and provide exceptional service to patients requiring assistance moving from the hospital to their home or discharged location post-hospital release. The patient driver must have excellent driving skills, a professional demeanor, and the ability to provide exceptional customer service to patients and their families.

Responsibilities

• Make patient service, care, and satisfaction the priority in every interaction by providing exceptional guest experiences.
• Interact with the patient to ensure that departure from the hospital is smooth and efficient.
• Provide a safe, comfortable ride experience from the hospital to their discharge location.
• Safely transport patients to and from medical appointments, hospital visits, or other healthcare-related destinations.
• Ensure the vehicle is clean, well-maintained, and equipped with necessary medical supplies, such as oxygen tanks or first-aid kits.
• Help patients enter and exit the vehicle, assisting with mobility devices or other medical equipment as needed.
• Follow all traffic laws and regulations, always maintaining a safe driving record.
• Maintain open communication with patients, families, and healthcare providers to meet all transportation needs.
• Report any incidents, accidents, or vehicle maintenance issues to the appropriate supervisor.
• Adhere to organizational policies and procedures, including patient confidentiality and safety.
• Provide exceptional customer service to patients and their families, demonstrating empathy and understanding for their unique situations.
• Look for the safety and well-being of all team members, customers/patients, and co-workers.
• Perform any other duties assigned explicitly by a supervisor or manager.

Qualifications:

Years of Experience: Entry Level

Language Skills: Proficient in English, both verbally and written

Education Requirements: High School Diploma/GED

Requirements:

• Clean driving record with an active driver's license
• Able to push patients in wheelchairs and assist with entering and exiting the vehicle
• Able to sit for prolonged periods
• Able to walk short distances
• Able to engage and provide exceptional service in all interactions
• Able to see, read and understand the small print