Customer Order Coordinator

Job Description

Job Description

Join the MEPPI Team!

Mitsubishi Electric Power Products, Inc. (MEPPI) is seeking an Customer Order Coordinator to be based in our Warrendale, PA facility. This is a hybrid role working 2 days onsite.

What You’ll Do:

• Review customer purchase orders and ERP system entries for accuracy and completeness. Facilitate and document required purchase order and post-acceptance changes and corrections with customers and internal stakeholders.
• Enter order information in the ERP system. Issue and maintain signed Sales Order Acknowledgements.
• Prepare Customer Account Credit Summaries and obtain appropriate level of approvals as required. Monitor customer credit and facilitate credit increase requests with MEPPI Accounts Receivable as needed.
• Review customer purchase orders and identify those with non-standard Terms and Conditions. Ensure those Terms and Conditions are reviewed by a Contracts Consultant. Assist in review and coordinate approval process as required.
• Verify that all internal customer order work and customer payment details are complete before product shipment.
• Maintain commission records, verify commission payments, and prepare manual commission requests.
• Coordinate purchasing of equipment/parts, production scheduling, and shipping activities related to customer orders with partners, customers, and internal departments
• Coordinate returns with Quality, Purchasing, Logistics, and the customer. Issue and maintain Return Material Authorizations (RMA) as required.
• Support customer invoicing and collection processes by reviewing and confirming customer purchase order, sales order and supporting documents.
• Assist Accounts Receivable and PAE with setup and maintenance of progress payments in the ERP system.
• Further the goals and positive, professional image of CPSD by effective dealings with customers, partners, and internal departments.

What You’ll Bring:

• Associate’s degree with at least 3 years of experience in customer service and sales order entry in a manufacturing or service industry, or equivalent education and experience.
• Advanced interpersonal, communication, and writing skills required to communicate with customers, partners, and employees.
• Intermediate analytical, problem-solving, and organizational skills.
• Ability to manage multiple priorities and adapt to change within a fast-paced business environment.
• Developed basic math skills.
• Advanced computer skills, emphasizing MS Office products and MRP/ERP systems.

What’s in It for You:

• Comprehensive Health Coverage:
  • MEPPI pays up to 90% of the cost for medical, dental, and vision plans.
• Retirement Plans:
  • 401(k) match of up to 4%.
• Generous Paid Time Off:
  • Earn vacation after just 90 days, plus enjoy 12 paid holidays annually.
• Career Growth:
  • Access to professional development programs and educational assistance.
• Employee Perks:
  • On-site fitness center (Warrendale, PA), wellness program, profit sharing, and employee discounts.

Why MEPPI:

As a proud U.S. affiliate of Mitsubishi Electric, MEPPI powers critical infrastructure and rail transportation solutions across North America. We value collaboration, innovation, and people—because we know that our greatest asset is our team. Join us and help shape a future where talent and technology thrive.

Equal Opportunity Employer:

MEPPI is committed to diversity and inclusion in the workplace. We welcome applicants from all backgrounds and ensure fair consideration for every candidate.

Notice to Agencies and Search Firms:

We do not accept unsolicited resumes from agencies. Submissions without signed agreements become the property of MEPPI, and no fees will be paid.