Enterprise Customer Success Manager

As a full-time remote Enterprise Customer Success Manager, the successful candidate will serve as a strategic partner for enterprise customers, focusing on maximizing value through onboarding, product utilization, and retention while collaborating with internal teams to enhance the customer experience. Key responsibilities Build and maintain strong relationships with enterprise customers, ensuring successful onboarding and ongoing value realization Drive product utilization by aligning capabilities with customer goals and conducting strategic reviews to demonstrate ROI Own renewals by monitoring customer health metrics and maintaining high satisfaction and retention rates Required qualifications 5+ years in B2B Customer Success with a proven track record in driving adoption, retention, and expansion Strong understanding of Customer Success frameworks, lifecycle management, and subscription renewal processes Experience with HubSpot, ChurnZero (or similar CS platforms), and customer health metrics Excellent relationship-building skills with the ability to navigate high-stakes conversations across all stakeholder levels Detail-oriented and highly organized, with a willingness to dive deep into technical product details; cybersecurity experience is a plus