Hospitality Technical Support Agent

Job Description

As a Hospitality Technical Support Agent here at Honeywell, you will support our Onity hospitality and commercial products. In this customer-facing role, you'll provide technical assistance to a global customer base, troubleshoot electronic and networked systems, and deliver exceptional service.

This position is ideal for someone who enjoys solving technical problems, working directly with customers, and supporting innovative hospitality technologies in a fast-paced support environment.

Note: This position is on a hybrid schedule with 3 days in office and 2 days at home.

Hybrid Work Schedule Note: For the first 90 days, New Hires must be prepared to work 100% onsite M-F, followed by 3 days in the office per week.

Responsibilities

KEY RESPONSIBILITIES

• Provide technical support via phone and email.
• Troubleshoot hardware, software, and system-level issues for hospitality products
• Assist customers and administrators with product operation and configuration
• Read and interpret wiring diagrams, including AC/DC conversion and grounding
• De-escalate customer concerns with professionalism and empathy
• Accurately document cases, determine resolution, and process replacement orders
• Meet call quality, productivity, and customer satisfaction goals
• Learn and support new technologies as products evolve

Qualifications

YOU MUST HAVE

• 1 or more years of experience in Technical Support, Help Desk, or Call Center environments
• 1 or more years of experience with IP networking concepts and trong PC skills (Windows 7-11; DOS/XP familiarity a plus)
• Ability to clearly explain technical concepts to non-technical users
• Typing speed of 35 WPM or higher
• Strong listening, documentation, and problem-solving skills
• Willingness to work flexible shifts, including evenings or weekends as needed

WE VALUE

• Experience setting up or supporting hardware and software systems
• Background supporting hospitality, access control, or electronic security products

ABOUT HONEYWELL

Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more about Honeywell: click here

THE BUSINESS UNIT

Honeywell Building Automation (BA) is a leading global provider of products, software, solutions, and technologies that enable building owners and occupants to ensure their facilities are safe, energy efficient, sustainable, and productive. BA products and services include advanced software applications for building control and optimization; sensors, switches, control systems, and instruments for energy management; access control; video surveillance; fire products; and installation, maintenance, and upgrades of systems. Revenues in 2022 for BA were $6B and there are approximately 18,000 employees globally.

BENEFITS OF WORKING FOR HONEYWELL

In addition to a performance-driven salary, cutting-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information:

The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Posting Date: 5/152026.

About Us

Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.