Recovery Specialist

DC Specialists

At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential, and making a difference every day. Together, we belong to something beautiful.

DC Specialists perform a variety of operational office and clerical duties including waveplanning, delivery scheduling, order tracking, auditing, paperwork management, and generating departmental reports, depending upon the department and function they are assigned. A thorough knowledge of the operations for the department they are assigned to is essential. Essential Functions of Job:

• Follow all established company standard operating procedures to ensure integrity of assigned work and production output.
• Train floor associates in departmental preferred methods and standard operating procedures.
• Pro-actively respond to direction from leadership team, including Shift Coordinators, management staff and other departmental personnel.
• Follow all Company, state and OSHA safety rules, policies and regulations to ensure safe working practices, including proper work attire; report safety violations and potential safety violations to appropriate supervisory or management personnel.
• Comply with all Company Loss Prevention policies and procedures, including proper work attire.
• Maintain regular and acceptable attendance as set by Sephora.
• Maintain a flexible work schedule and adhere to the requirement of working any designated shift and overtime as requested per business and operational needs.
• Provide high quality internal and external customer service per company standards.

Knowledge, Skills and Abilities:

• Previous experience with a Warehouse Management System (WMS) or previous experience with menu-driven applications, and/or ability to learn system.
• Working knowledge of MS Excel, Word and Outlook.
• Basic math skills.
• Demonstrate effective problem-solving.
• Ability to work independently.
• Detail–oriented.
• Ability to communicate effectively and tactfully with associates and vendors at multiple levels both in person, on the phone and in writing.
• Excellent customer service skills.
• Ability to understand other functions of the business as they apply to position.
• Flexible to change and able to handle multiple priorities.
• Ability to prepare professional level correspondence.
• Must be proactive to business needs.
• Ability to give and receive feedback effectively.
• Ability to work closely and effectively with others in a way that promotes teamwork.
• Possess a positive and enthusiastic demeanor.

Supervisory Responsibilities:

• None

Working Conditions:

• Moderate but varying temperature and humidity in office and warehouse environments.

Physical Requirements:

• Must be able to stand, sit, squat, lift and /or walk for the duration of the scheduled shift.
• Must be able to lift up to 50 lbs.

Minimum Qualifications:

• Previous experience working in a distribution center/warehouse environment preferred.
• High School Diploma or equivalent.

What You'll Get:

The target hourly pay for this position is $21.50 - $23.00. The actual hourly pay offered depends on various factors, including starting wages competitive to the market for similar roles; relevant qualifications and experience; and other legitimate, non-discriminatory business factors specific to the position and/or geographic location. Certain work schedules may also be eligible for shift differential pay. This job will be posted for a minimum of 5 days.

• Caring Community . Thrive in a supportive, mentorship-driven environment where you're valued, connected, and empowered. Our leadership ensures you have the guidance and encouragement needed to flourish in a fast-paced DC role.
• Fulfilling Path . We invest in you, not just your role, with opportunities to learn, innovate and lead.
• Meaningful Work . Your work creates real impact. With every decision leading to thousands of shipments, you bring beauty to life for our clients.

Rewards as Unique as You:

• Health . Thrive on and off the floor with healthcare plans that fit you and your family – medical, dental, and vision coverage. Sephora also fully covers our employees' disability and life insurance.
• Wealth . To help you save for your future, we offer a competitive 401k with 4% match as well as FSA and HSA programs.
• Balance . Recharge and reconnect! Enjoy paid time off, sick paid time off, protected leave, and fun culture moments that bring our team together – like group led stretches, BBQs, and special dress-up days – to keep you energized and connected.
• Growth . At Sephora, you'll find the support needed to turn your role into a lasting career. We provide access to development programs, mentorship, tuition reimbursement and in-house training, ensuring you grow.
• Perks . Love what you do, love what you get! Enjoy 30% discount on all merchandise/services, opportunities for gratis, and flash sale discounts to LVMH brands.
• Support. Join a team that truly cares – with free mental health and financial coaching resources with 24/7 access to Modern Health and Financial Finesse. Plus, volunteer and donation matching.

Sephora values a diverse and inclusive workplace and considers all applicants without regard to sex, pregnancy, race, color, national origin, gender (including gender identity and gender expression), age, religion, sexual orientation, military/veteran status, disability, or any other protected category. Sephora is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.

Sephora will consider all qualified applicants, including those with arrest and conviction records in a manner consistent with the requirements of all applicable laws, including the Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.

Join Us and Belong to Something Beautiful