Advanced Medical Support Assistant

DutiesThe AMSA functions independently, making on-the-spot decisions based on patient needs. The role requires a high level of independent judgment, initiative, and foresight, as well as comprehensive knowledge of relevant laws, practices, and regulations. Duties include:Responsible for greeting the patients in person or by phone, to determine the nature of their medical care needs, questions, or complaints, providing necessary information and initiating appropriate actions.Identify if immediate medical evaluation and treatment are needed. Notify medical staff of serious symptoms or complaints.Investigate complaints, initiate necessary actions to resolve the issues or referral to the appropriate service or section.Explains VA and hospital policies, procedures, and available services to help veterans understand their options.Monitors patient flow, identifying existing and potential delays in processing veterans' medical care requests.Initiate action with clinical staff to expedite cases and ensure the smooth flow of patient care from reception to disposition.Work as a team with healthcare providers and administrative staff to prevent and resolve delays and misunderstandings.Intervenes on patients' behalf to resolve all problems and complaints regarding services rendered.Provides on-the-job training for clerical and technical employees who have face-to-face contact with veterans and the public, offering guidance in resolving difficult and atypical problems.Serves as the primary contact with medical staff on eligibility matters and assists in investigating special cases such as Congressional inquiries.Provides oral explanations of individual eligibility for VA benefits, appropriate fact sheets, and detailed guidance on how to apply and navigate the examination process.Tracks casualties during emergency disaster situations, directs patients for ancillary tests, and coordinates scheduling to avoid conflicts.Coordinates temporary housing, distributes meal vouchers, and maintains the accuracy of EDIS and BMS systems.Monitors patient flow, identifying existing and potential delays in processing veterans' medical care requests.Logs events during the day shift and acts as a full assistant to the Health Administrative Specialist on Duty (HOD) during irregular tours.Performs other duties as assigned.Work Schedule: Monday-Friday 7:30 AM - 4:00 PM Rotating shifts to include weekends and holidaysPay: Competitive salary and regular salary increasesPaid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VAInsurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)Virtual: This is not a virtual position.Functional Statement #: 72239F Total Rewards of a Allied Health Professional