Maintenance Supervisor

Maintenance Supervisor

Mallard Ridge (Maple Grove, Minnesota) BIGOS MANAGEMENT IS PROUD TO BE NAMED A STAR TRIBUNE TOP WORKPLACE IN 2026 FOR THE 12TH TIME LOCATION Mallard Ridge - Maple Grove, MN (279 Units) HOURS Monday - Friday: 8:00am-4:30pm Every 6 weeks on call Scheduled dates and hours subject to change at employer discretion

PAY, BENEFITS, AND PERKS

Hiring Pay Range: $31.00 - 38.00/hour

• Competitive benefit package, including HSA employer contribution, starting 1st of the month after hire
• Eligible for Monthly Renewal Bonuses
• 401(k) Plan with employer match
• Ten paid holidays, no waiting period to receive holiday pay
• Generous Paid Time Off (PTO) and rollover options
• Volunteer Time Off (VTO), along with additional company sponsored volunteer opportunities
• Company paid benefits including Life Insurance, Short Term and Long Term Disability
• Employee Assistance Program (EAP)
• Educational Assistance options
• Rent discount
• Life Time Fitness Membership discount

JOB SUMMARY

The Maintenance Supervisor works directly with onsite Maintenance Technicians to ensure that all work is completed accurately and in a timely manner. The Maintenance Supervisor should be capable of completing all job functions but may also assign work duties to Maintenance Technicians or Groundskeepers, as appropriate. This position requires a Pool Operator's certification and EPA Certification. A boiler's license may also be required depending on the site and on-call site(s) boiler requirements.

ESSENTIAL JOB DUTIES

• Manage and develop the maintenance and grounds team assigned to site. Make sure all are fully trained on the responsibilities of their job. Manage their performance utilizing the company's Core Values and employee's current job description
• Focus on providing developmental activities in order to prepare staff for future assignments at Bigos
• Appropriately delegates work responsibilities between the maintenance team and ensure work is done accurately and in a timely manner, including completing work orders and apartment turns
• Provide technical advice and guidance to maintenance team in response to questions and concerns
• Monitor and maintain all building systems (HVAC, Plumbing, Boilers etc.), including performing all site-level preventative maintenance
• Communicate with Zone Building Engineer and the Maintenance Technician I regarding major site repairs, remodels or capital projects.
• Partner with vendor teams on identified work, including communication, bids, scheduling
• Order and maintain an adequate inventory of hand tools, parts and supplies in order to maintain a complete workshop area
• Responsible for alerting the Property Manager for any unusual circumstances or high priority issues that need immediate attention
• Attend relevant training courses, including ensuring all required certifications are current, share training knowledge with the rest of the maintenance team
• Comply with all safety program requirements and work to promote safety in the workplace
• Will be responsible for rotating on-call support and will respond to emergency calls within 30 minutes
• Maintain positive and professional manner with all residents, vendors and the public
• All other duties as assigned by the Property Manager
• Attend required trainings and meetings

QUALIFICATIONS Education and Experience:

• Minimum of 5+ years' experience as a Maintenance Technician in a residential apartment setting or equivalent experience
• Requires a Certified Pool Operators License (within 6 months of hire)
• Requires a Type II EPA Refrigerant Certification (within 6 months of hire)
• Requires a Special Boiler's License (within 6 months of hire)
• 1-2 years' experience working as a maintenance supervisor or other leadership position preferred

Skills and Abilities:

• Fluent in English and skilled in oral and written communication
• Ability to use tact, diplomacy and a clear, courteous manner when dealing with co-workers and the public
• Decision-making, problem solving, and time management skills
• Ability to handle multiple projects or tasks simultaneously with self-direction
• Ability to manage, coach and lead individuals
• The ability to respond to on-call emergency calls within 30 minutes

Physical Demands: Must be able to work in a physically demanding environment. Frequent kneeling, lifting, pushing, pulling and moving throughout day. Regular lifting of more than 20 lbs and frequent lifting of up to 80 lbs with assistance. May encounter heights, ladders, uneven walking surface, stairs, confined spaces, dust, gas fumes from power equipment and noise. Exposed to external weather conditions, drafts and interior temperature changes. Will regularly handle supplies and tools with sharp edges. Must be able to quickly and easily navigate the property/building as required to meet the job functions, including climbing stairs and walking the hallways and common areas.

Personal Protective Equipment: Safety gloves, Safety eyewear, ear plugs, Yaktrax, lockout/tagout kit

Work Environment: On property, property grounds, apartment units, roof tops

Required Tools:

Hand Tools: Hammer, Screwdriver (Phillips and Slotted), Crescent Wrench, Channellock Pliers, Pipe Wrench, Allen Wrench, Utility Knife, Flashlight, Hacksaw, Nut Drive Set, " Socket Set, Set of Star Bits, Wire Stripper, Torpedo level, Inspection Mirror

Power Tools: Cordless Drill

Measuring Devices: Tape Measure, GFI Receptacle Tester, Handheld Infrared/Laser Thermometer, Basic Multimeter