Field Service Operations Manager

Power Solutions Group (PSG) is a premier provider of complete lifecycle power solutions. We specialize in engineering, automation, and technical field services for low, medium, and high-voltage electrical infrastructure. From critical testing and commissioning to emergency repairs and routine maintenance, we keep our industrial, commercial, and utility clients safely powered.

We are seeking a dynamic and safety-focused

Field Service Operations Manager

to lead our field service engineering and technician teams. In this role, you will bridge the gap between high-level project management and hands-on site execution. You will hold full operational accountability for resource scheduling, safety enforcement, technical quality, and exceptional client satisfaction across your designated territory.

Field Operations & Project Execution

Crew Dispatching & Coordination: Schedule, dispatch, and manage teams of field service technicians, supervisors, and commissioning engineers for daily and long-term project site assignments.

Lifecycle Delivery: Oversee end-to-end technical field services, managing timelines for projects ranging from routine testing to large utility installations and emergency repairs.

Resource Optimization: Maintain and optimize the master operational schedule to maximize resource allocation, balance labor capacity, and control project overtime.

Technical Oversight: Interpret complex engineering drawings, work instructions, and switchgear/substation schematics to guarantee flawless execution in the field.

Technical Quality & Safety Enforcement

Safety Culture Leadership: Actively champion a zero-harm safety culture, enforcing strict compliance with OSHA, NFPA 70E, and company-specific health and safety policies.

Compliance & Standards: Ensure all field testing and service procedures adhere to industry-leading technical regulations (e.g., NETA testing standards).

Asset Readiness: Supervise the upkeep, calibration, and overall safety compliance of critical field tools, PPE, and technical diagnostic equipment.

Client & Cross-Functional Alignment

Customer Relationships: Serve as a primary point of contact for operational execution, handling client escalations smoothly and maintaining excellent service satisfaction.

Cross-Functional Collaboration: Partner closely with internal project managers, design engineers, production teams, and sales to keep projects running efficiently.

Sales Support: Assist the quoting and estimation teams by reviewing incoming project specifications to ensure operational feasibility and realistic timelines.

Team Development & Business Management

Mentorship & Training: Build continuous learning and training pathways to upskill technical field staff, supporting them in gaining advanced electrical certifications.

Process Improvement: Analyze key performance data and operational metrics to eliminate inefficiencies and drive lean process improvements across field workflows.

5+ years of direct experience managing field service operations within critical power infrastructure, transformer/switchgear services, or heavy industrial power distribution.

Deep operational familiarity with low, medium, and high-voltage power distribution products, electrical protection schemes, or industrial automation setups.

Proven history of successfully leading, scheduling, and mentoring multi-disciplinary production, engineering, or field testing crews.

Bachelor's degree in Electrical Engineering, Industrial Technology, Business Administration, or a closely related technical field is strongly preferred.

Active or prior supervisory exposure to NETA testing workflows, NFPA 70E compliance, or specialized electrical safety training is highly advantageous.

Strong crisis-management and problem-solving skills with a calm demeanor under the pressure of tight deadlines or field emergencies.

Exceptional interpersonal and communication skills paired with high proficiency in field service scheduling systems or corporate ERP/CRM platforms.

Must possess a valid driver's license and the willingness to travel regionally to support client installations and multi-day field operations.

Physical Requirements
The physical requirements below reflect the nature of a senior field service leadership role and may vary depending on business needs and work location:

Ability to work in both an office environment and industrial/service field environments.

Ability to travel regularly by automobile and commercial air travel, including extended travel as needed.

Ability to walk through manufacturing facilities, service centers, utility sites, customer locations, and active field-service environments.

Ability to stand and walk for extended periods while visiting job sites or operational facilities.

Ability to climb stairs, navigate uneven surfaces, and access various areas of industrial and field-service facilities.

Ability to occasionally work outdoors and in varying weather conditions when visiting field locations or customer sites.

Ability to wear required personal protective equipment (PPE), including hard hat, safety glasses, hearing protection, high-visibility apparel, and safety footwear, as required by the work environment.

Ability to visually inspect work areas, equipment, and operational activities for safety, quality, and compliance.

Ability to communicate effectively in environments where background noise may be present.

Ability to occasionally lift, carry, push, or pull light materials or equipment necessary to perform site visits and inspections.

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