Concierge

Concierge-JLLAs a Concierge at JLL, you are the first face and voice that customers, guests, and employees encounter — and you set the tone for every experience that follows. From answering and directing calls to managing mail, deliveries, and visitor access, you keep the day-to-day operations of the facility running smoothly and professionally. This role blends administrative precision with genuine hospitality, requiring someone who can juggle multiple priorities while never losing sight of the person standing in front of them. We believe the most effective teams are built when everyone is empowered to thrive, and as a Concierge, you'll work closely with the Facility Manager and Facility Coordinator to support clerical operations while continuing to grow your own professional skills. If you take pride in being organized, dependable, and genuinely helpful, this role offers the chance to be part of a team that embraces more innovative ways of working and prioritizes opportunities to strengthen and advance your career.Greet customers, guests, and employees warmly, creating a positive first impression at every interactionAnswer incoming calls promptly, following company protocol, and direct them to the appropriate departments or individualsIssue and manage security badges for visitors and employeesCoordinate incoming and outgoing mail and courier deliveries, confirming receipt and resolving any related issuesProvide information, direction, and basic assistance to clients, escalating complex inquiries as neededSupport the Facility Manager and Facility Coordinator with clerical and administrative tasksMaintain a clean, organized, and safe front-of-house workspace at all times1+ years of experience in facility or property administration within the commercial real estate industryHigh school diploma or equivalentExcellent customer service and relationship-building skillsStrong organizational, interpersonal, and communication skillsWorking knowledge of Microsoft Word, Excel, PowerPoint, Outlook, mapping, and database softwareWorking knowledge of audio visual equipment located in conference roomsAbility to lift files, open filing cabinets, and bend or stand as necessarySome college coursework in business, hospitality, property management, or a related fieldFluency in Spanish and English, both verbal and writtenSchedule: M-F Morning shiftLocation: Redwood, CAThis position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.Expected compensation for this position: 54,080.00 – 58,000.00 USD per yearFinal compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.On-site – Redwood City, CAJob Tags: Customer Service, Facility Management, Greet Visitors, Guest Service, Mail Distribution, Meeting Room Management, Multi-Line Phone Systems, Multitasking, Office Administration, Onboarding, Visitor ManagementIf this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!Personalized benefits that support personal well-being and growth:401(k) plan with matching company contributionsComprehensive Medical, Dental & Vision CarePaid parental leave at 100% of salaryPaid Time Off and Company HolidaysEarly access to earned wages through Daily Pay