Administrative Assistant - Public Works Department

Administrative Assistant

The City is seeking a highly organized and customer-focused Administrative Assistant to provide comprehensive administrative and clerical support for the Public Works Department. Working directly with the Public Works Superintendents, this key role serves as a central point of contact for residents, staff, and vendors while helping ensure the efficient day-to-day operation of department activities. The ideal candidate will demonstrate professionalism, discretion, strong communication skills, and the ability to manage multiple priorities in a fast-paced environment. This vacancy is the result of an internal promotion, reflecting the City's commitment to developing talented employees.

Some essential job functions include:

• Provides a variety of day-to-day clerical and administrative support functions within the Public Works Department, including assigned special projects.
• Provides friendly and responsive customer service via the phone, in person, by e-mail, and via written business correspondence.
• Screens calls, visitors and mail; responds to sensitive requests for information and assistance; interprets City policies, rules and regulations in response to inquiries and complaints.
• Prepares payroll data for various divisions.
• Organizes and maintains accurate and complete filing systems; reviews and assists in the preparation of various reports; and periodically expunges City records in accordance with the Illinois Records Retention/Local Records Act guidelines.
• Cross trains with department's other Administrative Assistant in common functional areas and duties in order to provide back-up support in their absence.

The successful candidate must possess excellent verbal and written communication skills and have proven technical skills in various software applications including Microsoft Office Suite. The candidate must also have outstanding organizational and time management skills, and be detail oriented with multi-tasking capabilities in a fast-paced environment. Excellent customer service skills, including the ability to deal tactfully with the public and a high level of integrity in dealing with confidential and sensitive information is essential. This position requires a high school diploma or equivalent supplemented by a minimum of four years of previous experience or specialized training in an administrative support function or professional office environment; previous experience in local government is preferred.

Hours are 7:00am-4:00pm Monday through Friday. Anticipated starting salary is $27.53 per hour with a competitive benefits package including health, dental, vision, and life insurance, participation in the Illinois Municipal Retirement Fund (IMRF), paid time off, holidays and a 457 plan. Full salary range is $27.53-$39.64. Qualified individuals interested in being considered for the position should submit an employment application, available at and attach a letter of interest with resume. Final offers of employment are subject to successful completion of background check and drug screen. This position will remain open until filled. Applications will be considered as received. The City of Crystal Lake is an Equal Opportunity Employer