Store Manager

Job Title

Store Manager

Location

Philadelphia Intl Airport (PHL) - Philadelphia, PA 19153 US (Primary)

Job Type

Full-time

Category

Customer Service

Education

Job Description

The Starbucks, Store Manager, leads daily store operations to deliver exceptional customer experiences while driving sales, profitability, and operational excellence. They build and develop high-performing teams through coaching, uphold Starbucks' brand and quality standards, and foster an inclusive, customer-focused culture. By ensuring a safe, compliant, and welcoming store environment, the Store Manager balances business performance with people's development to drive engagement and overall store success.


Salary: $75,000 annually

Core Responsibilities

Exceptional Customer Experience:

• Create and sustain a welcoming store environment by modeling customer connection, beverage quality, speed of service, accuracy, and care in every interaction.

• Lead partners by example in delivering warm, personalized, and efficient service that reflects Starbucks standards and the customer experience expectations of the assigned location.

• Coach partners to anticipate customer needs, support product recommendations, resolve concerns appropriately, and consistently create positive customer moments.

• Promote an inclusive, respectful, and customer-focused store culture that strengthens partner engagement and customer loyalty.

• Maintain strong knowledge of Starbucks beverages, food, merchandise, promotions, and core product routines to support consistent customer education and service execution.

• Build positive relationships with customers, property partners, and key stakeholders to support the overall guest experience and store reputation.

Store Performance & Profitability:

• Drive store performance by connecting business priorities to daily routines, partner deployment, customer connection, product quality, sales growth, and profitability goals.

• Set clear expectations for customer engagement, sampling, suggestive selling, product promotion, and upselling opportunities that support sales growth.

• Review sales trends, labor, inventory, waste, and controllable expenses to identify opportunities and take timely action to improve store results.

• Manage cash handling, shrink, waste, product availability, and other controllable costs to support financial accountability and profitability.

• Use traffic patterns, business needs, product demand, and partner availability to guide scheduling, deployment, and daypart execution.

• Communicate sales goals, promotional priorities, product launches, and business updates to partners to support consistent execution and accountability.

Operational Excellence:

• Lead consistent execution of store routines, Starbucks standards, food safety, cash controls, inventory processes, cleanliness, and partner leadership practices to ensure the store operates efficiently and consistently.
• Oversee opening, closing, handoff, station readiness, product quality, equipment use, cleanliness, and store environment standards throughout each daypart.
• Hire, train, coach, develop, and hold partners accountable through clear expectations, regular feedback, performance management, and consistent communication.
• Ensure accurate execution of inventory routines, including ordering, receiving, transfers, product rotation, waste tracking, stock levels, and inventory accuracy.
• Maintain compliance with Company policies, Starbucks operating standards, food safety requirements, cash-handling procedures, safety expectations, airport security protocols, and applicable credentialing requirements.
• Partner with District/Regional leaders, cross-functional teams, and property stakeholders to resolve operational concerns, support business priorities, and drive consistent store execution.

Job Requirements

• Strong customer service, interpersonal, and written and verbal English communication skills.

• Ability to work effectively in a fast-paced airport retail environment while managing multiple priorities.

• Basic math skills and accuracy when processing transactions.

• Ability to work assigned shifts, which may include early mornings, evenings, weekends, and holidays, consistent with operational needs.

• Ability to perform physical retail activities, including standing, walking, bending, reaching, handling merchandise, and lifting to 50 pounds.

• Ability to accurately review product pricing, and transaction information and communicate effectively with customers and coworkers.

• Must meet and maintain all job-related credentialing, screening, certification and security requirements applicable to the assigned location.

• Ability to follow Company policies, cash-handling procedures, safety requirements, and airport security protocols.

• Must be able to perform the essential functions of the position, with or without reasonable accommodation.

Education and Experience:

• High school diploma or equivalent combination of education and relevant experience.

• 3+ years of leadership experience in a fast-paced retail environment or retail training.

• Proven ability to lead, coach, and develop teams in a results-driven environment.

• Strong communication, organizational, time management, problem-solving, and multitasking skills.

• Proficiency with POS systems, retail technology, Microsoft Office, and standard store equipment.

• Ability to work a flexible schedule, including evenings, weekends, and holidays, as business needs require.

• Ability to maintain product knowledge and execute operational and merchandising standards.

Additional Requirements

Mobility

• Limited sitting

• Frequent standing, walking, climbing, crouching, bending, pushing, or pulling

Visual / Hearing

• Normal or corrected vision and hearing

• Can distinguish varying patterns, or materials

Language

• Understand, speak, read, and write fluent English

Physical Activity

• Use of fine motor hand functions

• Lift 0-60 lbs.

About Us


WHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide. WHSmith North America, incorporating Marshall Retail Group (MRG) and InMotion, represents over half of the Company's international store estate, with a collection of attractive, successful specialty retail stores located in airports and resorts across North America.


EEO/ADA/DFWP


WHSmith North America is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sexual orientation, national origin/ancestry, age, gender identity, gender expression, military/veteran status, marital status, disability status or any other basis prohibited by law.