Parts Tech Customer Service Representative

Job Description

Hino Trucks is seeking a skilled parts professional with a background in customer service to support our nationwide dealer network from our Parts Distribution Center (PDC) in Southaven, Mississippi.

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In this role, you will serve as a trusted resource for dealerships by assisting with parts identification, order management, shipment tracking, and customer support. If you enjoy solving problems, building relationships, and working in a fast-paced environment where your contributions directly impact customer satisfaction, we encourage you to apply.

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What You'll Do

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Deliver Exceptional Customer Support

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• Serve as the primary point of contact for Hino dealers regarding parts orders, availability, and related inquiries
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• Respond to customer requests professionally and efficiently via phone and email
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• Research and resolve dealer concerns related to parts orders, shipments, and product information
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• Provide guidance on parts identification and parts catalog navigation
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Support Parts Ordering and Fulfillment

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• Process and manage dealer parts orders accurately and efficiently
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• Assist with order sourcing and expediting critical customer orders
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• Monitor order status and proactively communicate updates to dealers
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• Investigate and resolve order discrepancies when they arise
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Coordinate Shipment and Logistics Activities

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• Track and trace parts shipments as needed
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• Work closely with warehouse and logistics teams to ensure timely delivery
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• Help identify and resolve shipping-related issues to minimize customer impact
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Contribute to Operational Excellence

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• Maintain accurate records and supporting documentation
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• Assist with special projects and process improvement initiatives
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• Collaborate with cross-functional teams to support dealer and customer success
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• Provide support to field sales, service, and parts personnel when needed
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What We're Looking For

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Required Qualifications

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• High school diploma or equivalent
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• 2+ years of customer service, call center, logistics, or distribution related experience
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• 2+ years of parts, automotive, or service technical experience
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• Strong verbal and written communication skills
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• Excellent organizational and time management abilities
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• Ability to multitask and prioritize in a fast-paced environment
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• Proficiency with Microsoft Office applications and business systems
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Preferred Qualifications

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• Experience in the commercial vehicle, automotive, heavy-duty truck, or parts distribution industry
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• Familiarity with parts catalogs, inventory management, or order processing systems
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• Experience supporting dealer networks or business-to-business customers
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Hino Trucks is an E-Verify employer. All new hires will be required to verify their eligibility to work in the United States through the E-Verify system. Employment is contingent upon verification of the candidate’s identity and employment authorization as required by federal law.

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For more information on E-Verify, please visit