Service Delivery Analyst-OMBP

The HR Service Delivery Analyst is responsible for daily administration, compliance, and governance of the Germany and the United Kingdom pension programs under the Overseas Military Banking Program (OMBP). This role requires timely, accurate, and customer-focused support while also contributing to additional human resources functions and initiatives. The position ensures proper pension plan management, responds to pension/retirement inquiries via email/phone calls, and collaborates with internal teams, external stakeholders, and vendors to maintain compliance with regulatory requirements. The ideal candidate is detail-oriented, highly organized, and knowledgeable in pension regulations; experience with financial reporting is a plus.

Responsibilities

• Administer day-to-day operations of Germany US Dollar (USD) pension plan, including defined benefit, defined contribution plans.

• Serve as the primary point of contact for the Germany USD Pension Plan. Answer pension inquiries from internal and external customers regarding eligibility, calculations and the retirement process.

• Coordinate with Navy Federal Credit Union (NFCU) pension team, and third-party administrators, actuaries, auditors and legal counsel to ensure accurate and compliant plan administration.

• Review and reconcile pension related data, payroll records, contribution files and actuarial reports.

• Monitor and ensure compliance with ERISA, IRS, DOL and other applicable regulations when needed.

• Support annual pension audits, census, AFN notifications, actuarial valuations, nondiscrimination testing and government filings (e.g. Form 5500).

• Maintain pension documentation, policies, communications, and required disclosures.

• Identify opportunities to streamline processes, improve compliance and enhance employee understanding of pension benefits.

• Scan and digitize manual pension documents to establish and maintain an organized electronic filing system.

• Vendor Management and invoicing.

• Initiate, coordinate and finalize Contract Renewals with our vendor management team and outside vendors.

• Create and update procedures as needed.

• Cross training in other areas of Human Resources such as benefits, recruiting, etc.

Qualifications

• 1-3 + years of experience in Pension administration, Human Resources administration or Payroll.

• High proficiency in Excel and HRIS systems.

• Excellent analytical, communication and problem-solving skills.

• Strong attention to detail and ability to handle sensitive data confidentiality.

Desired Qualifications

• BBA in HR, Finance, Business Administration or related field.

• Strong knowledge of ERISA, IRS regulations, retirement plan compliance and related reporting requirements.

• Experience with U.S and/or international pension plans.

• Experience working with actuaries, auditors, and third-party administrators.

• Background in financial reporting or audit coordination.

Additional Information

Hours:

• Monday - Friday, 8:00AM - 4:30PM

Location:

• 300 Convent Street, San Antonio, TX 78205

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Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at View email address on aiapply.co or by calling View phone number on aiapply.co. This team cannot provide any information on job postings or application status.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.

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