Service Project Manager

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We're a technology company that leads with our humanity-driving our business priorities alongside meaningful social, community, and societal impact.

How You Will Contribute:

• Deploy medium to large-scale EF&I projects with medium/high complexity, ensuring delivery within budget, schedule, and Ciena quality standards.

• Manage customer expectations, communications, escalations, and governance throughout the project lifecycle.

• Develop project schedules, identify risks, and implement mitigation strategies to ensure smooth execution.

• Drive quality across all aspects of project services, from site and network engineering through installation, testing, and readiness for service.

• Collaborate with internal stakeholders and vendors to ensure timely delivery and cost-effective deployment activities.

• Maintain project documentation, including schedules, financials, risks, and issues, ensuring transparency and alignment with project management plans.

• Coach and guide junior team members to meet project deliverables and contribute to team success.
  

The Must Haves:

• A technical degree or equivalent combination of education and experience.

• PMP certification preferred (required within one year of hire).

• Minimum of 10 years of telecommunications industry operational experience and/or project implementation.

• Minimum of 8 years in a lead role managing medium to large-scale projects.

• Proficiency in Microsoft Office applications (Word, PowerPoint, Excel).
  

The Assets:

• Subsea deployment experience is a strong advantage.

• Business and financial management skills, particularly in project-level P&L.

• Strong communication, negotiation, and decision-making abilities.

• Ability to manage multiple projects simultaneously, prioritizing critical tasks and resources.

• Familiarity with Ciena's products and technologies is a plus.

Pay Range:

The annual pay range for this position in the USA is $96,900- $154,700 USD

The annual pay range for this position in Canada is $89,100 - $142,300 CAD

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Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.

Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence.

At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is anEqual Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.