Claims Investigator - Property Damage & Claims Management

Job Opening: Claims Investigator – Property Damage & Claims Management

Job ID:PCGJP00005279 
Location:** Oakland, California 
Work Arrangement: Primarily remote, with occasional in-person meetings 
Contract Duration: November 9, 2026 – December 12, 2027 
Pay Rate: $36/hour on W2 
**Eligibility:** Candidates must currently reside within the designated utility service territory in California.

Job Summary

We are seeking a detail-oriented Claims Investigator, Claims Adjuster, or Property Damage Claims Specialist to investigate, evaluate, negotiate, and resolve third-party property damage claims. The ideal candidate will have experience in claims investigation, insurance claims handling, liability assessment, incident investigation, and claims settlement.

This role involves investigating property damage incidents, gathering evidence, interviewing employees and third parties, reviewing insurance and incident records, assessing liability and damages, and negotiating settlements. Candidates with backgrounds in property damage claims, casualty claims, insurance adjusting, litigation support, risk management, or the utility industry are encouraged to apply.

Key Responsibilities

- Investigate, evaluate, negotiate, and settle third-party property damage claims.
- Investigate incidents that may result in litigation, lawsuits, insurance claims, or formal reviews.
- Review and evaluate claims involving contractors, insurance carriers, and other third parties.
- Conduct interviews with employees, claimants, contractors, witnesses, and other relevant parties to establish the facts surrounding claims and incidents.
- Collect, examine, and analyze incident reports, insurance records, claim files, technical documents, and other relevant evidence.
- Assess liability, property damage, claim validity, and potential settlement amounts.
- Support claims negotiations, settlement discussions, and incident resolution activities.
- Perform claims data analysis to identify trends, recurring incidents, risks, and lessons learned.
- Prepare investigation findings, claims reports, and recommendations for business partners and stakeholders.
- Maintain accurate documentation of investigations, evaluations, negotiations, and settlement decisions.
- Collaborate with internal departments, external insurance providers, contractors, legal representatives, and other stakeholders.
- Communicate investigation outcomes, claim status, risks, and recommendations clearly to relevant parties.

Required Qualifications

- Bachelor's degree in any relevant field or equivalent professional experience.
- At least 2 years of experience in claims investigation or claims handling**.
- Experience investigating property damage claims, evaluating incidents, reviewing documentation, or supporting claims resolution.
- Valid driver's license with a clean driving record.
- Strong written and verbal communication skills.
- Excellent organizational skills, attention to detail, and ability to manage multiple claims and deadlines.
- Ability to conduct interviews, review evidence, document findings, and communicate investigation outcomes effectively.
- Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
- Ability to work independently in a primarily remote environment and attend occasional in-person meetings in Oakland or San Ramon, California.

## Preferred Qualifications

- Certified Insurance Claims Investigator (CICI) certification.
- California Claims Adjuster license.
- Four or more years of experience as a claims investigator, claims adjuster, or in a related insurance or risk management role.
- Experience investigating or administering bodily injury claims, property damage claims, casualty claims, insurance claims, or litigation-related matters.
- Experience in the utility, energy, infrastructure, construction, or related industry.
- Knowledge of insurance claims procedures, casualty claims adjustment, claims management, investigations, negotiations, and settlements.
- Understanding of tort law, contract law, liability assessment, and property damage evaluation.
- Familiarity with medical terminology and bodily injury documentation.
- Experience interacting with management, executives, employees, contractors, union representatives, and external stakeholders.
- Strong investigative, analytical, negotiation, and dispute-resolution skills.
- Excellent leadership, organizational, interpersonal, and relationship-management abilities.
- Strong business writing, technical writing, report preparation, and presentation skills.
- Experience using claims management platforms, information systems, databases, and electronic document management tools.

Work Arrangement

This is a primarily remote contract position with occasional in-person meetings in Oakland or San Ramon, California. Candidates must be available for onsite meetings when required and should be comfortable coordinating investigations and communicating with stakeholders remotely.

A work laptop or virtual desktop environment will be provided. Any additional equipment required for the assignment must be supplied by the staffing provider. Approved mileage for authorized business travel may be reimbursed in accordance with applicable project requirements.

Please highlight relevant claims investigation experience, types of claims handled, licensing or certifications, settlement and negotiation experience, industry background, and current California location in your resume.