Systems Engineer - SSF Onsite

Role Title: Systems Engineer
Role Duration: Long Term   Contract
Role Location: South San Francisco
Role Type: Onsite

Role Target Start Date: Immediate

SUMMARY: The Systems Engineer provides advanced technical support for complex hardware, software, and network issues escalated from Tier 1 and Tier 2. This role performs deep troubleshooting, root cause analysis, and partners with infrastructure and application teams to restore service and prevent recurrence. The Tier 3 specialist also mentors junior staff and contributes to continuous improvement of IT support processes.

PRIMARY RESPONSIBILITIES:

• Serve as final escalation point for Tier 1 and Tier 2 incidents across multi-site enterprise environments
• Lead advanced troubleshooting for enterprise Windows Server environments (2016/2019/2022)
• Administer and optimize enterprise Active Directory (multi-domain/forest), Azure AD (Entra ID), and Group Policy architecture
• Manage enterprise-level Microsoft 365 tenant (Exchange Online, SharePoint Online, Teams, Intune)
• Support hybrid cloud infrastructure (on-prem + Azure/AWS)
• Resolve the most complex incidents and service requests escalated from Tier 1 and Tier 2, ensuring timely and high-quality resolution.
• Perform root cause analysis on recurring issues, recommend and implement long-term corrective actions.
• Support and troubleshoot enterprise systems
• Act as an escalation point and subject matter expert for endpoint, application, and network-related issues.
• Collaborate with internal IT teams and third-party vendors to resolve advanced technical problems and coordinate changes.
• Document solutions, create knowledge base articles, and share best practices with the Service Desk team.
  

Requirements

QUALIFICATIONS AND SKILLS:

• 7+ years of progressive IT support experience, including prior Tier 2 responsibilities.
  
• Strong knowledge of Windows 10/11, macOS, Office 365, Intune/MDM, networking fundamentals (TCP/IP, DNS, DHCP, VPN), and basic server concepts.
  
• Advanced knowledge of:
  
• Active Directory (multi-domain/forest)
  
• OKTA - Advanced
  
• Sharepoint -Enterprise Administration
  
• Azure AD (Entra ID)
  
• Microsoft 365 enterprise tenant management
  
• Windows Server administration
  
• Enterprise networking fundamentals
  
• Experience in hybrid cloud environments (Azure and/or AWS)
  
• Strong scripting experience (PowerShell)
  
• Experience with enterprise ITSM platforms (ServiceNow preferred)
  
• Experience supporting enterprise ticketing systems and working in an ITIL-oriented environment.
  
• Excellent analytical, troubleshooting, and problem-solving skills.
  
• Strong customer service and communication skills, both verbal and written.
  

EXPERIENCE & TRAINING:

• Bachelor’s degree in computer science, information systems, or related field; or equivalent combination of education and experience.
  
• Relevant certifications preferred (e.g., CompTIA Server+, Network+, Microsoft, ITIL Foundation).
  

Preferred Certifications:

• Microsoft Certified: Azure Administrator (AZ-104)
  
• Microsoft 365 Enterprise Administrator (MS-102)
  
• CompTIA Security+ or higher
  
• ITIL Foundation or higher
  

Benefits

Benefits

Medical, Dental, Vision Plans Offered

PTO, Sick 

Plus Healthcare Stipend

401k

Company sponsored LTD/STD, Life Insurance