Customer Support Specialist

Job DescriptionJob DescriptionAs a Customer Support Specialist, youll play a key role in ensuring our clients customers receive top-notch support. Your main responsibilities will include:Responding to customer inquiries via phone, email, and/or chatProviding fast, friendly, and professional assistanceTroubleshooting product and service issues to find optimal solutionsMaintaining detailed and accurate records of customer interactionsStaying up to date on client products, services, and policies to provide accurate informationCollaborating with teammates and sharing feedback to continuously improve the customer experienceRequirementsWere looking for highly motivated individuals with a customer-first attitude and the ability to work independently. The ideal candidate will have:This is a fully remote position, but you must be located within the United StatesFluent in speaking, writing, and reading the English languageA reliable Internet connection and computerA positive, professional attitude and a passion for helping othersThe ability to work independently in a distraction-free home officePrevious customer support experience is a plus, but not requiredBenefitsFully remote: work from anywhere within the United StatesFull-time and part-time availableCompetitive hourly pay from $20/hr