Warranty Specialist

Why Work At Rehlko

Our work is guided by our purpose: creating an energy-resilient world for a better future. This purpose embodies the legacy we bring, with more than 100 years as the global leader in energy resilience, delivering solutions critical to sustain and improve life.

Our teams have the opportunity to provide a critical resource – energy – that ensures safety, security, and independence for people around the world. Our team members are focused on pushing boundaries, continuing to innovate in an ever-changing landscape, and keeping up with the pace required to create solutions for today's world demands.

Our product range includes engines, generators, power conversion, UPS systems, EV components and electrification solutions, microgrid controls and management, and clean energy solutions that serve a broad spectrum of OEM, residential, industrial, and commercial customers. At Rehlko, you have the freedom to identify, create, and deliver solutions – large and small – that help people and communities thrive in the moments that matter.

At Rehlko, our team members are the essential energy that powers our organization's success. We are committed to fostering a safe and sustainable work environment where safety is everyone's responsibility. We empower every team member to actively participate in our Zero Is Possible safety culture by encouraging open communication, proactively reporting hazards, following protocols, and suggesting improvements. Join us in creating an energy resilient world for a better future!

What We Offer

At Rehlko, our Total Rewards programs are designed to accelerate growth, energize performance, and support a culture of inclusion at every stage of life and work. We offer total rewards that are easily understood, recognize results, enable career mobility, and reflect our commitment to valuing diverse needs in a fast-moving world. We provide:

• Competitive compensation and benefits
• Work-life flexibility
• Recognition and rewards
• Development and career opportunities
• A safe and inclusive workplace

Why You Will Love This Job

Under the supervision of the Manager of Technical Services, the Warranty Specialist provides leadership in warranty administration which includes processing claims, system maintenance, policy review, recovery and procedure updates.

The Warranty Specialist will work with Home Energy component suppliers in order to ensure that supplier authorization requirements are met prior to warranty repairs. Work with Purchasing, Production Quality and Services to establish supplier agreements that define warranty recovery terms and procedures.

This hybrid role requires 3 days per week onsite from our Hattiesburg, MS location.

Specific Responsibilities:

• Review and adjudicate warranty claims for processing. Administrate the return of warranty claims that do not meet Kohler warranty policy. Review and adjudicate sales policy adjustment claims. Secure approval by management of warranty claims over the Warranty Specialists approval limits. Review warranty publications and provide input /suggestions as needed to change policies. Review and resolve Kohler customer warranty issues as needed.
• Generate reports from the warranty system requested by management. Review reports as needed to assist the Manager of Technical Services in administration of warranty for the division.
• In conjunction with Services, administer the RMA (return material authorization) program for recall of failed supplier parts for analysis. Help monitor receipt of failed parts. Suggest opportunities for parts to return for evaluation and/or return to supplier.
• Provide information to Kohler distributors, dealers, and OEMs concerning warranty claims processing. Follow-up with customers on information requested to ensure claims are moving through the adjudication process. Handle issues concerning unit startups, registrations, and extended warranty applications that are brought to the attention of the warranty department.
• Develop, implement, and maintain warranty system documentation alerts, and notices in the on-line literature and in the on-line warranty system. Suggest changes or new warranty policies /procedures to provide enhanced warranty claim adjudication and/or reduce Kohler warranty processing costs.
• Maintain as needed the flat rates, warranty policies, and global parameters in the warranty system to ensure correct and efficient processing of warranty claims. Request Warranty Policy and Procedures manual changes to keep documentation current with policies.
• Assist as necessary with the entry of unit registrations and approval of extended warranty purchase requests. Execute tasks and projects assigned by the Manager of Technical Services.
• Contact for troubleshooting issues with the online warranty site as well as assisting users with questions related to claims processing, returns and specific warranty policies and procedures.
• Maintenance of users and security in the online warranty system.

Requirements:

• A bachelor's degree or an associate degree is preferred; alternatively, a minimum of two years of relevant experience is required
• Strong electrical and mechanical aptitude.
• Prior warranty or customer service experience in a related technical field is highly beneficial.
• Exceptional computer and typing skills with the ability to learn new systems quickly.
• Business training or experience, ideally within customer service, sales, or quality.

Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

The Salary range for this position is $63,100.00-$79,500.00. The specific Salary rate offered to a candidate may be influenced by a variety of factors including the candidate's experience, their education, and the work location.