Executive Concierge

Serve as the main point of contact for VIP clients, providing exceptional service and anticipating their needs Coordinate and manage all aspects of the VIP client experience, including dining reservations, excursions, and special requests Build and maintain relationships with clients to ensure their satisfaction and loyalty Collaborate with various departments on board to ensure seamless execution of client requests Handle and resolve any client concerns or issues in a timely and professional manner Maintain accurate records of all client interactions and requests Stay up-to-date on all ship activities and events to provide clients with the most current information and recommendations Assist with special events and functions for VIP clients on board Act as a liaison between clients and on-shore concierge team to facilitate pre-trip planning and post-trip follow-up Continuously seek opportunities to enhance the client experience and provide feedback to improve our services Qualifications Minimum of 2 years of experience in a luxury hospitality or concierge role Excellent communication and interpersonal skills Strong organizational and time management abilities Ability to work well under pressure and manage multiple tasks simultaneously Detail-oriented with a focus on providing exceptional customer service Knowledge of luxury travel and destinations preferred Fluent in English, additional languages a plus Willingness to work flexible hours, including evenings and weekends Must be able to pass a background check and obtain necessary travel documents #J-18808-Ljbffr