Guest Service Concierge

Guest Service Concierge

We are looking for a Guest Service Concierge to be part of a first-class Front Desk Team that provides extraordinary service to our guests.

The key responsibilities include:

• Providing hotel service covering all front desk, bellmen, and concierge responsibilities, including checking in and out, luggage services, restaurant/tour reservations, and hotel/city information.
• Building an authentic bond with guests and creating a unique experience that they will want to come back for.
• Demonstrating correct procedures when greeting guests, checking them in and out, serving taxi requests, and/or directing traffic flow in front of the hotel.
• Using proper sequence of service techniques when checking guests in and out, bell, concierge and ensuring that you always point out hotel amenities as well as invite the guest to stay with us again.
• Being knowledgeable of Front Desk computer and cashier systems, including room rates and types of accommodations.
• Checking in guests, ensuring they are properly accommodated; ensuring that complete and accurate information is documented on guest records, and that payment methods by guests are correct.
• Posting all guest charges and payments to guest, banquet, master, and house accounts, ensuring such postings and payments are correct.
• Listening to guest concerns, solving problems creatively and answering questions.
• Being knowledgeable of daily functions occurring at the hotel as well as other facilities, features and services of the hotel so as to be a source of information to guests.
• Being continually alert for the safety and security of all employees and guests, reporting any unsafe conditions to your immediate supervisor.

The model qualifications include:

• Previous front desk, reservations, and/or hospitality experience preferred.
• Opera and Night Vision Systems knowledge preferred.

Be bold. Apply now.