Front Office Coordinator / Patient Services Representative

Job Description

Job Description

Company: University Vision Centre
Location: In-Person, supporting both East and West El Paso locations
Job Title: Front Office Coordinator / Patient Services Representative
Compensation: Competitive hourly pay (DOE)

Benefits & Perks

• Paid time off, including vacation, sick, and holiday pay
• 401(k) retirement plan with employer match
• Health, dental, and supplemental insurance options
• Free annual eye exam and eyewear
• Supportive team environment with training and career growth opportunities
• Continuing education opportunities

Schedule & Work Location

• Full-time position
• Monday through Friday, with occasional Saturdays as needed
• Ability to work at both East and West El Paso locations

About University Vision Centre

University Vision Centre is a well-established optometric practice serving the El Paso, TX community with a strong focus on patient-centered care and modern eye care technology. With multiple locations, our team is dedicated to creating a welcoming, professional environment where patients receive high-quality vision care and employees feel supported and valued. We pride ourselves on collaboration, efficiency, and delivering an exceptional patient experience from start to finish.

Position Overview:

University Vision Centre is seeking a Front Office Coordinator / Patient Services Representative to be the first point of contact for patients. This role is critical in creating a positive patient experience while managing scheduling, insurance verification, and front desk operations. The ideal candidate is organized, customer-focused, and comfortable working in a fast-paced medical office environment.

Key Responsibilities

• Greet patients and create a welcoming, professional first impression
• Schedule, confirm, and manage patient appointments across multiple locations
• Verify insurance eligibility and benefits (VSP, EyeMed, medical insurance, etc.)
• Check patients in and out efficiently and accurately
• Collect co-pays, balances, and process payments
• Answer phones and assist with patient inquiries
• Maintain accurate patient records in the EMR system
• Coordinate patient flow to support doctors and clinical staff
• Handle administrative tasks including filing, scanning, and documentation
• Assist with resolving patient concerns in a professional manner

Qualifications

• Strong customer service and communication skills
• Previous experience in a medical office, optometry, or front desk role preferred
• Experience with insurance verification (vision and/or medical) preferred
• Comfortable using computers and learning new software systems
• Organized, detail-oriented, and able to multitask
• Reliable and professional demeanor
• High school diploma or equivalent required

Skills:

• Patient scheduling and coordination
• Insurance verification and billing basics
• Customer service and communication
• Multitasking and time management
• Attention to detail and organization

Alternate Titles

• Front Desk Coordinator
• Patient Services Representative
• Medical Receptionist
• Optometry Front Office
• Patient Care Coordinator
• Front Office Specialist
• Medical Office Assistant
• Receptionist (Healthcare)

Keywords: front desk, medical receptionist, optometry office jobs, patient services representative, scheduling, insurance verification, VSP, EyeMed, medical office, healthcare customer service, front office coordinator, patient check-in, EMR, optometry clinic jobs, receptionist healthcare

We are proud to be an equal opportunity employer. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.