Manager, Scrum Master

Role Description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

• Carries out and facilitates Scrum events, removing impediments, promoting collaboration, supporting the Product Owner, and driving continuous improvement.
• Ensures the effective implementation of the Scrum framework, creating a conducive environment for the team's success, and fostering a culture of collaboration and continuous learning.
• Coaches scrum masters and product owners on agile principles, values, and best practices for project/product management.
• Develops the budgets and resource planning strategy with consideration for team velocity, historical data, and limitations.
• Determines the amount of work that can be completed within proposed projects timelines.
• Ensures that risk assessments include risks identification, mitigation strategies, and contingency plans for scrum projects.
• Establishes scrum processes and procedures for backlog management, prioritization techniques, and user story refinement.
• Forecasts team capacity and delivery potential for future projects to set realistic expectations for product releases.
• Helps establish and implement a common language and framework for team collaboration.
• Improves team capacity and investigates potential bottlenecks to determine how to proactively address issues before they arise.
• Integrates the concepts of adaptability, transparency, and customer collaboration into department processes to promote a culture of continuous learning and experimentation.

Qualifications

• 5-7 years work experience
• Adept at problem solving and decision making skills
• Adept at collaboration and teamwork
• Adept at growth mindset (agility and developing yourself and others) skills
• Adept at execution and delivery (planning, delivering, and supporting) skills

Requirements

• Certified ScrumMaster (CSM) preferred.
• Bachelor's degree preferred/specialized training/relevant professional qualification.

Benefits

• This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families.
• The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
• Additional details about available benefits are provided during the application process.