Field Technician

Kforce has a client that is seeking a Field Technician in Atlanta, GA. Essential Functions: Premise site surveys:

• Plan installations by studying customer work orders, plans, manuals, and technical specifications; Gathering equipment, supplies, materials, and tools; Assessing installation sites; Preparing an installation diagram when needed
• Installs and tests a variety of telecommunications network cabling infrastructure using appropriate industry standard, including hybrid, fiber optic, copper, UTP, coaxial cable, cable terminal blocks, patch panels, data jacks, MDFs and IDFs
• Rack and stack of core networking and voice hardware
• Maintain in real-time all required company information systems including service orders and databases
• Document network by labeling and routing equipment and cables; Recording configuration diagrams and specifications
• Assists with changes in network backbone, switch configuration, PBX upgrades and other system installations and maintenance
• Assist clients with their technical questions and concerns
• Troubleshoot equipment and service issues remotely and on-site
• Assist in the identification and resolution of other vendor lines/circuit problems, reaching a solution
• Install wireless access points (WAPs) and related equipment at height, working safely from ladders, lifts, or other elevated access equipment in accordance with working-at-height safety procedures
• Report any incidents, losses, injuries or property damage to the manager/supervisor and customer when appropriate
• Perform other duties as requested by the supervisor in order to achieve departmental goals and objectives
• Ability to work assigned hours on a regular scheduled tour; Must be willing to work overtime (voluntary or assigned) and to be available for call-outs, including nights, weekends and holidays
• A great attitude, excellent social skills, keen attention to detail, and the ability to manage multiple priorities
• Proficient in the installation, maintenance repair and use of various types of communications systems and SIP Trunking
• Basic PC configurations skills (setting IP addresses, pinging equipment, and circuit testing, etc.)
• Must possess basic PC skills (MS Office suite, email, remote network access keyboarding, ability to retrieve data, etc.); Ability to learn any/all relevant Company systems requiring PC use and as related to the installation/repair of products requiring PCs
• Experience working with IP Networking, Switches, and Routers
• Ability to establish and maintain effective relationships with customers
• Ability to communicate with people from a technical and non-technical background
• Must be able to work, move, or carry objects or materials such as phone and networking equipment up to 75 pounds in weight and work on a variety of ladder heights
• Knowledge of and/or experience with Avaya IP Office systems is a plus