Field support analyst

Role : Field support analyst

Location: Milwaukee, WI

Duration : Long Term

If there are past selected candidates open for relocation, you can consider them. Please submit.

Resource's Typical Day

• Support AV setup and troubleshooting for training sessions and events
• Provide deskside and end-user technical support
• Manage and resolve support tickets
• Assist with hardware deployment and distribution
• Deliver proactive customer service

Experience

• 1-3 years of IT support experience
• 5+ years of customer service experience

Education

• High School Diploma with relevant technical experience

Technical Skills

• Windows 11
• Microsoft 365
• Intune
• Azure
• Active Directory
• Device Imaging

Field Support Analyst

The Field Support Analyst provides research, analysis, and technical support to end users while assisting with digital workplace technologies, audiovisual (AV) systems, and documentation management.

Key Responsibilities

• Set up, operate, and support AV equipment for meetings, training sessions, and events.
• Maintain and troubleshoot AV systems, including displays, projectors, sound systems, and video conferencing solutions.
• Create, edit, and maintain technical documentation for software applications and hardware environments.
• Develop visual materials such as photographs, diagrams, sketches, charts, and illustrations to support documentation.
• Conduct research and collaborate with technical and business stakeholders to gather information.
• Provide ad hoc technical support and assistance to end users.
• Support updates to documentation templates, standards, and processes.
• Apply established procedures and best practices to resolve routine technical issues.
• Deliver quality work while meeting objectives and deadlines.
• Communicate clearly with team members and stakeholders, ensuring understanding and effective information sharing.

Qualifications

• Bachelor's degree preferred with up to 3 years of relevant experience. Equivalent combinations of education and experience will also be considered.
• Experience supporting audiovisual systems and providing technical end-user support.
• Ability to follow established procedures to diagnose and resolve standard technical issues.
• Strong analytical and problem-solving skills.
• Proficiency with Microsoft Office applications, including Word, Excel, and Outlook.
• Strong organizational skills with a proactive and inquisitive approach.
• Intermediate mathematical skills, including the ability to calculate percentages, fractions, and other business-related metrics.