VIP Sales Executive

Job Description

The VIP Sales Executive plays a key role in welcoming future vacation owners by presenting the Company’s Sampler Package (Vacation Introductory Program). You will lead guests through a polished, professional sales presentation and conduct exit surveys for those who do not purchase during their scheduled tour—always ensuring an exceptional and memorable experience.

Why Do Team Members Love Working With Us?

We are proud to offer full‑time Team Members an industry‑leading benefits package, including:

• Highly Competitive Compensation: Salary is based on commissions and bonuses under a transparent compensation plan, including a $16 hourly advance against commissions. VIP Sales Executives enjoy targeted annual earnings of $80,000 per year, with top performers earning significantly more based on individual results.
• Day One Medical Coverage: Medical, Dental, and Vision insurance start on your first day.
• Generous Paid Time Off: Includes vacation, sick days, and paid parental leave.
• Robust Financial Benefits: 401(k) with company match, life insurance, and a company stock purchase program.
• Career Growth & Development: Tuition reimbursement for job‑related degrees and certifications.
• Exclusive Travel Perks: Access to outstanding Team Member discounts, travel programs, and resort benefits.
• Award-Winning Workplace Culture: HGV has earned four out of five stars for work‑life balance and family‑friendly benefits and is recognized by Newsweek as one of “America’s Greatest Workplaces for Parents & Families.”

For over 30 years, we’ve been honored by the loyalty of our Owners, Members, and Guests—and our success is driven by the passion and professionalism of our dedicated Team Members across resorts, call centers, and corporate offices.

Schedule Details

Our Sales Department operates 7 days a week.

After training, you will receive a 5‑day work schedule based on business needs.

VIP Sales Executive shifts typically fall between 8:00 a.m. and 6:00 p.m.

As a VIP Sales Executive, you will be responsible for:

• Proactively follow up with all Vacation Introductory Program guests to minimize cancellations.
• Stamp all planners when turning tables to ensure accurate documentation.
• Achieve performance targets, maintaining 13.5% production or higher.
• Complete all Vacation Program agreements in full compliance with company standards and guidelines.
• Deliver a professional, polished presentation to every qualified guest.
• Identify, address, and resolve any quality assurance concerns to enhance the guest experience.

To fulfill this role successfully, you must possess the following minimum qualifications and experience:  

• At least 5 years of customer service experience with a track record of excellence.
• Strong ability to adapt and succeed in a fast‑paced, evolving environment.
• Proven skills in resolving complex customer service issues.
• Availability to work flexible schedules, including mornings, evenings, weekends, and holidays.
• High School Diploma or equivalent.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:  

• Previous experience with a branded vacation ownership program or similar high‑touch sales environment.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.