Outreach / Scheduling Specialist

Outreach & Scheduling Specialist

Do you enjoy talking with people, building relationships, and helping customers take the next step? We're looking for an energetic and organized Outreach & Scheduling Specialist to join a growing team in Fargo, ND. In this role, you'll be the first point of contact for prospective customers, helping connect them with specialists for home improvement and renovation projects. If you're a strong communicator who thrives in a fast-paced environment and enjoys a mix of customer service, scheduling, and lead generation, this could be a great fit.

What You'll be Doing:

• Make outbound calls to prospective customers and follow up on inbound inquiries
• Schedule appointments and coordinate calendars for sales and project specialists
• Build rapport with homeowners and create positive first impressions
• Respond to customer questions via phone, email, text, and in-person interactions
• Track leads, appointments, and customer communications in company systems
• Help maintain an organized office and welcoming showroom environment
• Participate in occasional community events and promotions to generate appointments
• Support administrative and office tasks as needed

Who We're Looking For:

• Previous customer service, call center, scheduling, appointment setting, or sales experience preferred
• Comfortable making a high volume of outbound calls each day
• Strong communication skills with a friendly, professional phone presence
• Excellent organizational and multitasking abilities
• Proficient with Microsoft Office and comfortable learning new software systems
• Self-motivated, goal-oriented, and driven by results
• Someone who enjoys connecting with people and building trust through conversation

What Our Client Offers:

• Competitive pay: $18 - $20/hour DOE
• Additional performance-based earning potential
• Flexible part-time or full-time opportunities
• Medical, dental, vision, and life insurance
• Paid time off
• Supportive work environment
• Ongoing training and career growth opportunities
• Stable company with a strong reputation and long-term career potential