Field Service Engineer

Field Service Engineer

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Cytiva, one of Danaher's 15+ operating companies, our work saves lives—and we're all united by a shared commitment to innovate for tangible impact.

You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.

At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life-changing career.

The Field Service Engineer for Cytiva is responsible for developing and maintaining strong interpersonal relationships with customer representatives, ensuring customer satisfaction, and maintaining all equipment models specific to life sciences in the assigned area.

This position reports to the area manager and is part of the equipment service located in Korea and will be fully remote (Songdo base).

What you will do:

• Responsible for developing and maintaining strong interpersonal relationships with customer representatives, ensuring customer satisfaction, and maintaining all equipment models specific to life sciences in the assigned area. Diagnoses system failures and determines most cost-effective solution.
• Technical: Maintains all models specific to a modality in the assigned area
• Electronic/Mechanical: Total system level trouble-shooting on complex multi-symptom problems
• Customer satisfaction: Daily interface with doctors and technicians on equipment status issues
• Acts to ensure satisfaction to primary customers.
• LCT: Assists in Account Sales visits; helps train others where necessary; identify sales opportunities and communicate to account team.
• Business growth: Assists in the growth and direction of business in his/her geographic area.
• Productivity: Responsible for warranty and PMS contract cost control.
• Administration: Responsibly completes all administration tasks on time. Ensures timely completion of FMIs and PMS inspections documentation for assigned accounts.
• Installation: Plays a leading role in complex and multi-functional rooms. Shares best practices.
• Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the Cytiva Service Quality Policy Statement.
• Aware of and comply with the Cytiva Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
• Complete all planned Quality & Compliance training within the defined deadlines. Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization. Identify and report any personal quality or compliance concerns immediately to the Quality Organization. Insure timely dispatch closure. Ensure completion of all field modifications instructions (FMI's) within prescribed time frame.
• Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible.

Who you are:

• Qualified to degree level or equivalent. Major in mechanical engineering, electrical/electronics, bio-chemistry, genetic engineering, department of biology, or related with technical analytical skills.
• Fresh graduate with good level of English proficiency and prefers comprehensive knowledge of a specific modality or multi-modalities / network server / programming knowledge & experience is preferred.
• Desired characteristics: Ability to learn fast and work independently with minimum direction, high work standards and quality, self-motivated to solve problem, plans and organizes work effectively, excellent communication, listening and interpersonal skills, strong customer skills; deals tactfully and effectively with differences of opinion, influences rather than directs.

Travel, Motor Vehicle Record & Physical/Language/Environment Requirements:

• Ability to travel abroad upon business needs, fluent level of English & Korean in written and verbal communications
• Must have a valid driver's license with an acceptable driving record within territory or locations.
• If foreign national, legal work permit is required to pursue employment contract by Korean immigration law.
• Fluent level of English & Korean in written and verbal communications.
• Ability to travel abroad for business needs.
• Ability to lift, move or carry equipment up to 24kg, any other physical requirements.

It would be a plus if you also possess previous experience in:

• Network server / programming knowledge & experience is preferred.

Cytiva, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

At Cytiva we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Cytiva can provide.

Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.