Team Leader

Job Description

Job Description

$18.00/HOUR + $2.50 to $3 per hour tips  

FLEXIBLE SCHEDULES | EMPLOYEE MEALS | PAID TIME OFF | INSURANCE (HEATH/VISION/DENTAL) | 401K PROGRAM W/MATCHING 

If you're a positive, burrito-loving, high performer and a born leader, then we want to talk to you! As the Restaurant Manager, you'll enjoy the following work-related perks: uniforms provided, paid vacation days, 401K, free meals, and advancement opportunities. 

POSITION SUMMARY: 

• The Shift Manager is responsible for managing restaurant operations, in conjunction with or in the absence of the Restaurant Manager. 
• Uses discretion in daily management decisions with accountability for living the Brand values and helping the brand thrive. 
• Focuses on developing a people and guest-centric culture that consistently delivers excellent guest service and food quality while ensuring compliance with policies, procedures, and regulatory requirements: 
• Trains, develops, coaches, and evaluates employee performance; ensures systems for training employees are fully implemented and followed Identifies and develops internal candidates for Shift Manager positions 
• Treats employees with respect and dignity and regularly recognizes and rewards employees 
• Complies with all state and federal labor laws and regulations 
• Manages daily activities to achieve excellence in restaurant operational performance 
• Holds restaurant team accountable for consistently delivering excellent guest service and food quality in adherence with brand systems, procedures, and food safety requirements to provide a raveable guest experience 
• Reviews practices and modifies as needed to continuously improve the guest experience Interacts with guests and the community; responds to guest questions, concerns and complaints in a timely and professional manner to ensure positive resolution and guest recovery 
• Maintains brand image by ensuring restaurant cleanliness, maintenance, and excellent service 
• Partners with the restaurant manager in using management information tools to analyze restaurant operational and financial performance Identifies trends and implements action plans for improvement 
• Focuses efforts on developing long term sales growth initiatives designed to drive profitable sales growth 
• Considers cost/benefit impact of financial decisions and works to protect the brand 
• Monitors costs and adherence to budget and restaurant goals 
• The Shift Manager will help to support the company by maintaining an outstanding work environment through leadership, direction, training, and development. 

REASONABLE ACCOMMODATION: QDOBA will make reasonable accommodations to allow a qualified individual with a disability to enjoy equal employment opportunities and to perform the essential functions of the job. This position description should be applied accordingly.