Customer Service Desk (CSD) Helpdesk Technician (Temporary)

CSD Helpdesk Technician

The Customer Service Desk (CSD) Helpdesk Technician serves as the primary IT focal point for HQ USSPACECOM personnel, providing comprehensive technical support across multiple facilities. This position functions as the first line of response for IT and communications-related issues for all USSPACECOM mission computer hardware, software, and LANs.

Responsibilities include:

• Serve as the primary point of contact for HQ USSPACECOM IT support, managing an average of 700 tickets monthly
• Provide telephone, ticket submission, email, and walk-up support at Building 1, Newport, and Bayfield facilities
• Remediate hardware and software issues that can be resolved on-site without specialized resources
• Coordinate with system/capability owners to resolve complex software or network issues
• Track, properly assign, and coordinate tickets submitted by customers
• Report problem resolution status to affected customers and maintain historical records
• Coordinate with external maintenance agencies to isolate faults, restore service, and make repairs
• Configure and troubleshoot military devices including desktops, mobile devices, and printers
• Coordinate with host-bases and service providers for communication/IT requests
• Complete ingress/egress paperwork for equipment and software from facilities
• Maintain maintenance management continuity documentation
• Oversee daily scheduled and unscheduled maintenance
• Assign job control numbers and meet restoral priorities according to USSPACECOM standards

Required qualifications include:

• Active DoD TS/SCI clearance
• DCWF Work Role 411 (e.g., CompTIA Security+)
• Experience with military IT systems and hardware
• Proficiency in troubleshooting diverse technical issues
• Strong communication and customer service skills
• Ability to coordinate with various stakeholders to resolve complex problems
• Experience with ticket management systems
• Must be able to maintain necessary security clearances
• Willingness to travel as required for meetings and training sessions

Location: Colorado Springs, CO

Temporary Work Assignment: September 2026 through March 2027 (estimated). Dates are subject to change.

Type of environment: Office

Noise level: Low

Work schedule: Day Shift; Core hours 6:00am - 6:00pm. Nights, weekends and holidays may be required to meet customer and contract needs

Amount of Travel: Contractor maybe required to travel within CONUS (<10%)

Physical demands include:

While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

US Citizenship and Active DoD TS/SCI clearance are required.

Target salary range: $65,000.00 - $80,000.00. The salary range displayed is an estimate only and is not a guarantee of compensation or salary, and will be determined on several factors regarding the individual's particular combination of education, knowledge, skills, competencies and experience, as well as contract parameters and organizational requirements. The displayed salary is one component of the total compensation package for employees.

TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment.

Security clearances may only be granted to U.S. citizens. Applicants who accept an offer of employment may be subject to investigations performed by TekSynap and/or the Government to verify the candidate meets the required qualifications and other eligibility requirements.

In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as "protected status"). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.

TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact View email address on click.appcast.io for assistance.