Customer Success Engineer

About Sprig Sprig is building the AI-native successor to legacy survey tools, like Qualtrics, Medallia, and SurveyMonkey. We believe the future of experience research won’t be powered by slow, siloed platforms. It will be fast, intelligent, and deeply integrated into how modern teams build great products. Our mission is to make deep customer understanding effortless and always on. With Sprig, product teams no longer guess. They know. We are creating a future where AI uncovers insights, accelerates workflows, and enables teams to deliver exceptional customer experiences in real-time. Companies like Notion, Figma, Coinbase, and TripAdvisor already use Sprig to stay closer to their customers than ever before. We’re scaling quickly toward $100M ARR, launching new AI-powered capabilities, and expanding our impact across the world’s most innovative companies. If you’re energized by bold ideas, rapid growth, and the opportunity to redefine an entire category, we’d love to meet you. About The Role As a Customer Success Engineer at Sprig, you will help customers successfully deploy, integrate, troubleshoot, and scale Sprig across their organizations. You’ll partner directly with product teams, researchers and technical stakeholders to solve complex challenges and ensure customers maximize the value of our platform. This role sits at the intersection of Customer Success, Solutions Engineering, Product, and Engineering. You’ll serve as a trusted technical advisor to customers while also acting as a strong internal advocate for customer needs and product improvements. This is an ideal role for someone who enjoys technical problem solving, customer interaction, and cross-functional collaboration in a fast-moving environment. This is a hybrid role (4x week, Wednesdays are WFH) based in either our San Francisco or New York City office. Your Impact Partner directly with customers to troubleshoot technical issues related to integrations, SDK implementations, APIs, survey deployments, and platform configuration Lead technical onboarding and implementation support to help customers successfully roll out Sprig across their teams and workflows Conduct technical demos and solution consultations aligned to customer business goals and technical requirements Collaborate closely with Product and Engineering teams to help isolate common customer requests, test workarounds and new feature releases, and make technical documentation updates to assure customer success Act as a trusted advisor to customers by recommending best practices, creative solutions, and scalable workflows that maximize platform adoption and long-term success Partner closely with Sales and Customer Success teams to support technical evaluations, expansions, and customer growth opportunities Your Strengths 2-5+ years of experience in Technical Customer Success, Solutions Architecture, Implementation Engineering, Technical Support Engineering, or similar customer-facing technical roles Strong troubleshooting and problem-solving mindset with a genuine curiosity for understanding how systems work Comfortable working with APIs, SDKs, frontend integrations, and technical documentation Familiarity with JavaScript, CSS, SQL, REST APIs, and modern web or mobile application architectures (iOS, Android) Ability to communicate complex technical concepts clearly to both technical and non-technical audiences Strong organizational skills and ability to manage multiple customer conversations and priorities simultaneously Highly collaborative and energized by working cross-functionally with Sales, Product, Engineering, and Customer Success teams Experience supporting SaaS products or enterprise software platforms is preferred Familiarity with product development, UX research, analytics, or digital experience tooling is a plus Ability to travel up to 20% of the time Benefits & Perks Competitive Salary Competitive Employee Equity 401K Program Medical, Dental, and Vision Benefits FSA/HSA Benefit $175/month Commuter Benefit Additional Wellbeing Benefits Flexible Paid Time Off Paid Parental Leave Professional Development Stipend Lunch and dinner provided Company Sponsored Social Events Our Commitment to Diversity and Inclusion We prioritize diversity within our team and value different perspectives, educational backgrounds, and life experiences. We encourage people from underrepresented backgrounds to apply. Employee Pay Disclosure The salary range for this full-time position is $135,000- $150,000 + Equity + Benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all locations (San Francisco, CA; New York, NY). Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in postings reflect the base salary only, and do not include equity or benefits. ***Please beware of scammers who are posing as Sprig and Sprig team members. Our recruiters use @sprig.com email addresses exclusively. We do not conduct interviews via text or instant message, and we do not ask candidates to purchase equipment through us or solicit money from you. If you have been contacted by someone claiming to be from a different domain about a job offer, please report it as potential job fraud to law enforcement and contact us here.*** #J-18808-Ljbffr Sprig