Learning & Development Associate - Claims & Customer Service

Learning & Development Associate - Claims & Customer Service

Elite Technical is seeking two Learning and Development Associates to support two lines of business; one for Claims and one for Customer Service. The L&D Associate will facilitate training programs to ensure that employees are equipped with the right skills, knowledge/abilities to perform their assigned tasks, strengthen current skills, and acquire new skills to meet current and future business demands. Both virtual Instructor-led and Instructor-led training programs are delivered to maximize reach and impact on the organization.

ESSENTIAL FUNCTIONS:
- 40% Facilitates both virtual instructor-led & instructor-led training that reflect adult learning ideas to build capabilities and drive behavioral change and engage learners.
- 35% Utilizes business trends and post-learning evaluation to improve training content and delivery.
- 20% Contributes to the development and maintenance of training materials.
- 5% Partners with coordinators to maintain scheduling of training courses.

Required Skills

- Bachelor's Degree (In lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience)
- 2 years Experience delivering various training, teaching or adult learning modules to large audiences.

Mandatory Skills:
- Must have experience delivering instructor-led (ILT/in-person) and virtual training
- Must have experience supporting class facilitation with FTE as lead
- Must ensure consistent learner experience
- Proficient in Microsoft Office applications.

Preferred Qualifications:
- Knowledge, Skills and Abilities (KSAs)
- Knowledge of adult learning delivery methods and principles., Proficient - Knowledge and understanding of learning management systems (LMS).
- Proficient Ability to troubleshoot and use video editing software - not required
- Ability to conduct thorough research to uncover insights., Proficient
- Ability to analyze, organize and prioritize work while meeting multiple deadlines.
- Proficient Skill in talking to others to convey information effectively., Proficient Ability to maintain effective interpersonal relationships., Proficient

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