Resident Accounts Manager

Job Description

Job Description

Description:

Core  

• Create and nurture a sense of community by offering an unparalleled living experience for residents, providing excellent customer service.  
• Maximize apartment occupancy while minimizing delinquency and bad debt balance of rental payments. 
• Monitoring financial performance by ensuring the community is meeting expectations and staying within budget.
• Provide exceptional customer service to all residents. 
• Rotating weekend schedule required for managerial responsibilities
• Rotate managing over two properties in Lanham, MD and Greenbelt, MD during the week.
• Responsible for collection of late rental payments and initiate eviction process when required. 

Resident Account Management

• Maintain accuracy of rent resident information and balance. 
• Audit rent roll monthly for accuracy of resident information and account balances and ensure rent and security deposit collections following bank deposit procedures. Ensure collection of late rental payment in accordance with company policy.
• Prepare and send renewals and addenda on a monthly basis, follow up with residents to ensure renewal and timely response, meet with residents to ensure renewal. Maintain records.
• Process notices to vacate and assist residents with lease breaks, in-house transfers, smooth moves.
• Prepare bank deposits and maintain all procedures relating to cash management.
• Assist with preparation of annual community income/expense budget by obtaining proposals and service contracts to support annual budget preparation. 
• Recommend improvements to and/or upgrade of current capital expense items (Replacement Reserve), for budget purposes.
• Recommend items to reduce operating expenses and increase efficiency, income and marketability.
• Basic understanding of Landlord/Tenant laws and application, familiarity with state specific Lease and Addendums, Fair Housing/ADA regulations and application, OSHA & EPA.
• Process FMOs.
• Prepare bank deposits and maintain all procedures relating to cash management. 
• Responsible for court appearances as a witness for the community, i.e. confirmation of lease requirements, outstanding rent balance or testimony to defend claims against the community may be requested. 
• Review lease application documents for accuracy and approve as requested by General Manager or Vice President of Operations. 
• Prepare reports related to resident accounts such as suit lists. 
• Prepare and facilitate renewals lists and worksheets. Send out renewals, set up renewal appointments, follow up with residents who did not respond to the renewal and work with residents to execute lease renewals. 
• Documentation review to ensure all resident communications related to resident accounts and renewals are entered into Entrata.

Safety & Compliance

• Confirm all buildings, grounds, parking lots, walkways, employee workplaces and public areas are in a safe condition and comply with state and local property standards.  
• Assist as needed during community emergency situations (i.e. snow, fire, flood, natural or man-made disasters). 
• Immediately report hazards and safety concerns to the General Manager and/or Vice President of Operations. 
• Promote Fair Housing and Equal Housing Opportunity for applicants and residents, as well as Equal Employment Opportunity for employees. 
• Maintain apartment occupancy standards and enforce lease provisions, community rules, and regulations. 

Career Development

• Attend seminars, classes, or community staff meetings for policy updates, reviews, or instructions for equipment use and conforming to changes in government regulations. 

Internal and External Customer Service

• Maintain confidentiality of all residents, property and employee information. 
• Maintain communications with residents, employees, vendors, owners, other officials and the main office concerning management and community related issues. 
• When needed assist with move in orientations, taking apartment/community work orders, showing apartments, apartment inspection and properly documentation of events.
• Assist with supervision, training, motivation and evaluation of community personnel. 

• 5+ years’ experience with multi-family housing, apartment leasing, apartment maintenance, employee supervision, landlord-resident relations; knowledge of appropriate and effective conduct during emergency situations. 
• Demonstrated and developed organizational and administrative abilities. 
• Efficient communication skills toward public, residents, employees, state and local authorities, and upper levels of management; and knowledge of accounts payable and receivable functions essential.   

EDUCATION 

• Bachelors’ Degree in Business administration, preferred.  

Experience will be considered in lieu of college degree.