Regional Director, Services Operations

Job Summary

The Regional Service Director (RSD) is a fundamental contributor to the U.S. Service Operations (USSO) service delivery concept. The RSD oversees and directs district operations of the assigned service region. They are responsible for direct oversight of the Field Service Manager’s (FSM’s) within the region. The RSD is the primary point of escalation for our front-line managers. They prioritize and bring attention to needs of the region as required. The goal of USSO is to construct a Service organization that reflects the specific local needs of our customers and market and executes safely, while retaining a consistent global level of service delivery. The primary role of the RSD is ensuring this occurs within all districts of the region, while following our corporate initiatives and policies.

Long-term resource planning and short-term problem-solving create challenges that require experience, fast-paced decision-making, dedication, and imagination. The principle goals for the RSD are: 1) provide safe work environments while ensuring all safety related training and audits are performed, 2) manage productivity levels of field service operations, 3) forecast and adjust regional headcount as necessary to support the business needs, 4) control and reduce operating costs, 5) exceed financial gross margin and top line objectives, 6) improve customer satisfaction and employee engagement through direct engagement on issues and initiatives. Key performance indicators (KPIs) will be created to address each of these goals.

Responsibilities

• Direct management responsibility of Field Service Managers within a service region defined by a geographic area. This includes P&L review and management.
• Escalation support and management when technical or commercial issues arise.
• Oversight of field operations between SE and our customers to ensure efficient and effective implementation of the operational expectations of US Service Operations. The RSD is expected to spend 50% of their time in the field working with managers, FSRs, customers, vendors, and sales personnel.
• Monthly and quarterly review of financial and operational objectives and dissemination of the same to all districts.
• Conduct quarterly FSR site safety audits, participate in incident reviews, and ensure all assigned districts in compliance with safety policies and procedures.
• Serve as liaison with Scheduling teams, Logistics, Technical Support, Engineering, and Sales groups within the assigned region.
• Act as the escalation Service contact for SE’s Strategic and Key Account customers. This includes actively developing open business relationships through regular communications and visits.
• Ensure regional training and qualification plans are prepared and executed based on product install base and in collaboration with the FSM, and Corporate Training.
• Ensure FSM’s are administering all Schneider Electric policies correctly and equally.
• Mentor FSM’s to grow and develop them and support their personal career goals while ensuring the same is occurring at all levels in the region.
• Ensure districts are complying with all administration processes and field service reporting requirements. Drive growth in the FSR Sales Lead process through training and oversight of the FSM’s.
• Drive KPIs to maximize Service goals, and then use the KPIs to identify weaknesses and make corrections in order to enhance Service delivery.
• Other duties may be assigned as necessary. Management reserves the right to modify or rescind any outlined work assignments.

• Experience with com and contract management databases considered a plus.

Qualifications

• BA or BS in Business Management or Engineering is desirable. Training during military service is also considered desirable.
• Minimum five (5) years experience in critical power and/or cooling-related field service activities with a minimum of two (2) years serving in a team lead role.
• Strong and confident management style with solid written and verbal skills.
• Ability to prioritize and manage multiple projects simultaneously.
• Ability to act independently, while exercising good judgment.
• Ability to build relationships and teams, and maintain useful interaction with all involved parties.
• Strong work ethic and commitment to success.
• Competency with MS Office.

At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work.

Our Total Rewards is our way of saying: “We see you. We value you”. It’s more than just pay and benefits- it’s a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker.

For this U.S. based position, the expected pay range is USD 208,000 - USD 312,000 per year. This pay range includes base pay and short-term incentives. The compensation range for this full-time position applies to candidates located within the United States. Our pay ranges are determined by reviewing roles of similar responsibility and level. Within the pay range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training.

Schneider Electric is there when it matters most to you

Our Total Rewards package outlines all the benefits and support you’ll enjoy as part of the Schneider Electric team:

Care for Yourself and Your Family.

We ensure you feel secure with benefits that help you and your family thrive: medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks (credits to apply towards your benefits), flexible work arrangements, paid family leaves, well-being programs, 12 holidays per year, 20 days of paid time off per year (pro-rated in the first year of employment based on start date).

Invest and Plan Your Future.

We help you plan and invest for the future with competitive pay and programs: your base salary, short-term incentives or sales incentives, opportunities to own company shares (eligibility depends on start date), and 401(k) + match.

Grow Your Skills and Career.

We commit to helping you grow with ongoing performance and development conversations, Senior Talent Program, global career opportunities, access to our Schneider Career Hub for new positions, projects, and mentors, and learning platforms like Coursera to equip you with the skills for today and tomorrow.

Team Up in the Workplace.

We encourage teaming up through project opportunities on the Schneider Career Hub, smart ways to collaborate, celebrating contributions via a recognition program (including service anniversary), sharing your voice in our engagement survey, and fostering an inclusive, caring workplace.

Support Your Community.

We make a difference in your community with volunteer leave, programs through the Schneider Electric Foundation, initiatives that support youth education, and military leave benefits.

If you believe this job posting is not compliant with applicable state pay transparency laws in the U.S., please notify the Company as soon as possible upon discovery by completing this form Job Posting Compliance Form.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.