Field Service Technician | Lawrenceville, GA

Field Service Technician

At Bermex, we put value on our customer relationships. We're always looking for a way that we can delight our customers by going the extra mile. Bermex offers expert meter reading services and solutions to utilities and associated organizations throughout the United States, including leak detection, atmospheric corrosion, line location, software service solutions, as well as water, gas, and electric meter reading. At Bermex, we are always looking for motivated individuals who enjoy working independently and love the outdoors to become a part of our team.

About the Role

The Field Service Technician reports to the Project Manager at Bermex. This position plays a key role in completing service orders, which may include delivering notices, finding meters, reading meters and miscellaneous tasks necessary for the utility billing department. This position requires a high degree of driving, excellent time management, and exceptional flexibility day to day.

***Salary Transparency: Pay for this position is at $17/hour.***

***Must live within 20 miles of Lawrenceville.***

What You'll Do

Meter maintenance:

• Remove inactive meters, locating curb valves, discontinue services, and conduct safety inspections including detection of gas leaks or theft investigations
• Complete assigned duties in the required time frame for cycle readings
• Assign sequence numbers to new services
• Rearrange meter reading routes as necessary

• Read meters on a daily and/or special basis, typically on a customer's premises for service bills
• Evaluate unsafe conditions; may need to clean out meter boxes
• Use electric, gas, water meter reading devices
• Use printed materials such as service orders, maps, manuals, and computer printouts
• Read meters in various environmental conditions

• Extensively walk and stand for much of the workday
• Walk for long distances (occasionally up to 20 miles per day) in various weather conditions (rain, sleet, hail, snow, extreme heat or cold, etc.)
• Exert physical force moving objects (routinely 10lbs of force, up to an occasional 50lbs of force)

Customer communication:

• Refer all consumer complaints to the appropriate authorities
• May provide general information about the meter services to customers, when applicable
• Use telephones, tablets, and/or computers to communicate

Other duties as assigned.

About You

• Must haves:
• Education: Some high school education, must be 18 years of age or older
• Experience: 1 year experience working in outdoor conditions. Employees will be trained in meter reading. Must possess a valid driver's license
• Nice to haves:
• Education: High School Diploma or GED
• Experience: 1 year of experience in meter reading

Your Skills

• Ability to multi-task, and work independently and as a team
• Exceptional flexibility in daily routines and route scheduling
• Adequate time management skills to finish daily meter maintenance
• Excellent communication skills, comfortable interacting with management and customers
• Ability to interact with unhappy or negative customers in a professional manner
• Excellent attention to detail for problem solving and finding
• Ability to walk long distances and prepare for weather conditions, accordingly

This Role Would Not Be a Good Fit If You

• Do not enjoy working independently
• Do not enjoy working in outdoor conditions
• Do not enjoy walking long distances
• Are not flexible and do not enjoy adapting to your current work schedule or routine
• Do not have adequate planning and time management skills to finish a day's work in a timely manner

Drug/Alcohol Testing

• Drug/alcohol testing is required
• Drug/alcohol testing required per Non-Regulatory requirements for employees working with water, electric or meters
• Drug/alcohol testing required per Federal DOT regulations for employees working with gas meters

Benefits

Health and Safety:

• Group health plans including medical/prescription, dental, vision and a variety of other coverage options
• Company paid group life insurance, accidental death & dismemberment insurance, short and long term disability
• Flexible Spending Accounts or an option for a Health Saving Account with company match
• Company paid Employee Assistance Program (EAP) for all employees and eligible family members

Retirement:

• Automatic enrollment in the Employee Stock Ownership Plan (ESOP) at no cost
• Roth or Traditional 401(k) Retirement plan with company match

PTO Plans (after 90 completed days of service for full-time employees):

• Paid Vacation
• Paid Holidays
• Paid Wedding Day
• Veterans Day paid time off for our veterans
• Paid Sick Time (New York based positions ONLY)

Perks/Allowances:

• Company vehicle (for all driver-based positions)
• Gas card for company vehicle (if applicable)
• Company provided cell phone or mobile allowance (if applicable)
• Boot allowance from approved vendors
• Daily per diem for travel-based positions

Where We Work:

Employees will begin their day at the local office where they will pick up their company vehicle, equipment, and assignments for the day.

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