Associate Patient Care Coordinator

Associate Patient Care CoordinatorOptum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.As an Associate Patient Care Coordinator, we are often the first point of contact for our patients and their families. As such we value representing an important first impression. Our professionalism, expertise and dedication help ensure that our patients receive the quality of care they need. We are diligent in obtaining complete and accurate insurance and demographic information in a timely manner, this enables us to provide high quality, compassionate health care service to all who need them, regardless of their ability to pay. Positions may be available in the following areas: Emergency Room, Operating Room, Outpatient, Infusion, Maternal Child and Transplant Services.Location: Mercy Gilbert Medical Center (MGMC), located at 3555 S Val Vista Dr, Gilbert, AZ 85297Primary Responsibilities:Communicates directly with patients and/or families either in person or on the phone to complete the registration process by collecting patient demographics, health information, and verifying insurance eligibility/benefitsResponds to patient and caregivers' inquiries related to routine and sensitive topics always in a compassionate and respectful mannerUtilizes computer systems to enter, access or verify patient data in real-time ensuring accuracy and completeness of informationPositions for this function will be responsible for checking in and obtaining all demographics and insurance information for patientsAnswer billing questionsDeliver and create patient estimates based off insurance benefitsRequired Qualifications:High School Diploma/GED6+ months of experience in an office setting, customer service setting (over the phone or face to face), phone support role or call center environmentBasic level of proficiency with computer and Windows PC applications, including the ability to learn new and complex computer system applicationsAbility to work from 3:00am - 1:30pm, Sunday - WednesdayPreferred Qualifications:1+ years of Registration experience in a hospital OR medical settingUnderstanding of medical terminologyWorking knowledge of insurance policies and procedures and patient care settingPay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.