Director of U.S. Operations

Director Of U.S. Operations

The Director of U.S. Operations is one of PopStroke's most critical operational leadership roles, responsible for overseeing performance, leadership development, operational excellence, and long-term growth readiness across all venues.

This leader directly oversees PopStroke's Operating Partners across 21+ venues and plays a pivotal role in ensuring every venue consistently drives revenue, develops future leaders, builds local community presence, and executes the PopStroke brand at the highest level.

This role is not simply about maintaining standards, it is about building the operational engine that powers national growth.

Reports To: Taylor Glode, VP of US Operations Location: Dallas / Plano, TX (In Office)

What You'll Do

• Developing elite Operating Partners
• Building strong internal leadership benches (AOPs, OMs, KMs, AKMs)
• Driving same-store sales growth
• Expanding membership penetration
• Increasing event sales
• Ensuring operational consistency
• Leading performance accountability
• Making difficult people and business decisions when needed
• Preparing the organization for aggressive future expansion

This leader must teach, coach, challenge, and elevate the field organization while ensuring every venue operates like a high-performing business.

What Success Looks Like

• Every venue consistently grows sales year-over-year
• Operating Partners actively build and sustain strong leadership pipelines
• PopStroke's "200K Club" culture becomes deeply embedded across all venues
• Membership, event sales, and local marketing become critical drivers of revenue
• Venue leaders think and act like business owners
• Operational metrics consistently improve across labor, COGS, reviews, facilities, and profitability
• Underperforming leaders are coached, developed, or replaced quickly
• New venues open with stronger infrastructure and leadership readiness
• PopStroke develops scalable field leadership capable of supporting national expansion

Key Responsibilities

1. National Venue Leadership

• Lead and oversee Operating Partners across all U.S. venues
• Drive operational consistency across golf, food & beverage, hospitality, and facilities
• Ensure all venues execute PopStroke's standards with excellence
• Build scalable systems that support growth while maintaining culture
• Serve as the primary field execution leader for venue operations

2. Leadership Development & Bench Strength

• Develop Operating Partners into elite multi-dimensional business leaders
• Ensure every venue has strong succession pipelines for:
• Assistant Operating Partners
• Operations Managers
• Kitchen Managers
• Assistant Kitchen Managers
• Drive talent reviews, leadership planning, and internal promotions
• Teach leaders how to recruit, coach, and retain high performers
• Establish future-ready leadership infrastructure

3. Sales Culture & Revenue Growth

• Champion "200K Club" standards and expectations
• Teach Operating Partners to drive:
• Membership sales
• Event sales
• Community partnerships
• Local marketing impact
• Walk-in traffic
• Guest frequency
• Ensure leaders balance hospitality with sales execution
• Create venue cultures where every team member contributes to revenue growth
• Drive year-over-year sales performance across all markets

4. Operational Excellence & Accountability

• Oversee all core operational metrics:
• Sales
• Labor
• COGS
• Reviews
• Facility standards
• Membership conversion
• Event performance
• Conduct regular business reviews
• Identify performance gaps and implement corrective actions
• Hold field leadership accountable for results
• Lead difficult conversations and organizational changes when necessary

5. Community & Market Growth

• Ensure Operating Partners are deeply engaged in local markets
• Build strong venue-level community relationships
• Encourage grassroots brand growth through:
• Schools
• Youth sports
• Corporate outreach
• Fundraisers
• Membership activations
• Ensure venues become true community hubs

6. Strategic Growth & Cross-Functional Leadership

• Partner with:
• VP of U.S. Operations
• Marketing
• Membership
• Hospitality
• Culinary
• Technology
• Support new store openings
• Improve systems and operational scalability
• Assist in implementing future operational innovations
• Protect brand consistency during rapid expansion

Areas of Responsibility

• National Venue Performance
• Leadership Development & Succession Planning
• Same-Store Sales Growth
• Membership Sales Performance
• Event Sales Support
• Labor & Cost Efficiency
• Operational Standards
• Guest Experience
• Community Engagement
• New Venue Readiness
• Performance Management
• Cultural Preservation During Growth

Ideal Candidate Profile

Experience:

• 10+ years in multi-unit hospitality, restaurant, entertainment, or consumer operations leadership
• Proven success leading large-scale field organizations
• Experience overseeing high-volume multi-location businesses
• Strong track record in:
• Leadership development
• Revenue growth
• Sales culture
• Operational systems
• Accountability
• Experience scaling organizations through aggressive growth

Leadership Traits:

• Elite operator
• Strong talent developer
• High accountability leader
• Strategic yet highly execution-focused
• Comfortable making difficult decisions
• Sales-minded
• Hospitality-driven
• Community-focused
• Highly adaptable
• Strong cross-functional collaborator

What Makes Someone Successful Here

• You build leaders, not followers
• You know how to scale operations without losing culture
• You drive both hospitality and business performance
• You believe sales leadership is operational leadership
• You create accountability without sacrificing standards
• You know how to grow same-store sales
• You can identify talent gaps quickly
• You push leaders to think bigger
• You operate with urgency
• You are obsessed with excellence

Bottom Line

The Director of U.S. Operations is the field execution powerhouse behind PopStroke's national growth.

This leader ensures that: