Technical Service Desk Agent
VirtualVocations
Providing afterhours support, the full-time Technical Service Desk Agent will answer moderately complex questions, assist with hardware and software issues, and escalate problems to resolver teams while working remotely. Key responsibilities Answer moderately complex questions and resolve incidents related to hardware, software, and network administration Support L1 agents with day-to-day client incidents, requests, and queries Escalate complex problems to other resolver teams or vendors as needed Required qualifications High School Diploma or GED required; technical certification or Associate Degree may be necessary 1-2 years of experience in a related area of responsibility Working knowledge of data and voice network concepts Fluency in English and local languages of the supported countries
Vacancy posted 5 days ago
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